Fawn Mark

Experience

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  Computer Learning Centre

  Jan 1998 - Jan 2003

  Telemarketing Agent

  1. Boosted customer retention via telephone calls and database management.2. Informed Existing and New Students of Courses being offered through up-selling techniques.3. Provided Quotes and designed customised packages for students.4. Performed Administrative Duties.

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  Ellison's Educational Academy- English Language School, specialized in ESL classes to FL Students

  Sept 2002 - Aug 2012

  ESL Teacher

  1. Designed Lesson Plans, Executed English Classes and culturally appropriate activities (Basic, elementary, intermediate, advanced levels)2. Managed school in the absence of the Director of Studies 3. Represented school at National Cultural Events4. Liaised with the Director of Studies when designing and customizing programs for foreign businesses.

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  Cuban Embassy to Trinidad and Tobago

  Jan 2003 - Jan 2004

  Customer Service Representative

  1. Provided information on inquiries regarding visa regulations (tourist card), passport requirements and health requirements.2. Coordinated appointments.3. Extended correspondence in Spanish.

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  Ellison's Educational Academy

  Jan 2005 - Jan 2006

  International Business Development Officer

  Coordinated legal, cultural and managerial processes involved in establishing and overseeing a one-year ESL program in Anaco, Anzoátegui, Venezuela for Professional English Level Classes.

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  St. Charles High School

  Sept 2006 - Aug 2011

  Physical Education Teacher

  1. Designed and executed lesson plans.2. Supervised and facilitated extra-curricular activities.3. Taught dance/aerobic classes.4. Prepared culturally appropriate activities and assessments.

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  Private Tutor

  Jan 2008 - Jan 2011

  Private Spanish Language Tutor

  Conducted Exam Preparatory Classes for CXC level Students.

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  Cell Liberty

  Jan 2013 - Apr 2022

  Sales And Marketing Representative

  1. Regularly Conduct company, competitor and customer analysis to maintain a dynamic Strategic Marketing Plan.2. Analyse database and manage customer relationships.3. Customise product/ service offering/ Sales Strategy to meet the individual needs of customers.4. Manage daily administrative operations and coordinate supply chain activities: purchasing and inventory management. 5. Manage the social media page.

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  INTERCAMBIO No Caribe - Brazilian based Student Recruitment Agency and Portuguese Language School

  Feb 2018 - Jan 2019

  Marketing Consultant

  1. Internal Marketing: planned, coordinated and chaired an interactive information session at the ALJGSB where a representative of the Procolombia agency under the Ministry of Trade in Colombia was invited to speak to local members of the business community on the possibilities of Doing Business in Colombia, logistics and government policy.2. Business Model and Supply Chain Amplification 3. Branding Considerations: assisted in the creation of a new arm of the entity’s business along with a new range of services catering for a B2B market. 4. Website: assisted in the content creation for the website (English/Spanish) which was created and tested during the period of November 10th – December 10th, 2018. Website included a four-section web-page which was customised for both desktop and mobile devices and was available in both Spanish and English.5. Social Media: assisted in the creation, monitoring and tracking of a LinkedIn account during a testing and measurement period of November 10th -December 10th, 2018. Show less

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  The CEDAW Committee of Trinidad and Tobago (CCoTT)

  Feb 2019 - Jul 2021

  Program Coordinator

  1. Instrumental in various training and development initiatives in Trinidad and Tobago.2. Created curriculum and training manuals, press releases, promotional Ads and managed social media.

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  UNHCR, the UN Refugee Agency

  Feb 2019 - Feb 2019

  Translator/Interpreter for the Bridging Communities Workshop

  Spanish Language Translator/Interpreter for the 7-day "Bridging Communities" - Leadership and Empowerment Workshop. Participants included Refugees, Indigenous members of the community (Santa Rosa First People) and members of the Arima Business Community.

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  Nexgen Pathology Services Ltd.

  Jun 2020 - Nov 2020

  Sales and Business Development Officer

  1. Established and developed business relationships with prospective customers in the assigned territory/market segment to generate revenue and new business opportunities for the organisation’s products/services.2. Optimised revenue opportunities with existing clients and maintains healthy vibrant long-term relationships.3. Made telephone calls, in-person visits and presentations to prospective customers.4. Researched sources for developing prospective customers and new business opportunities and determine their potential.5. Coordinated sales efforts with marketing, customer service and other internal teams.6. Analysed the customer’s/market’s potential and determined the value of existing and prospective customers’ to the organisation.7. Planned and implemented sales strategy, maximising the Return on Time Investment for the territory/segment.8. Developed oral and written reports on sales performance and other customer/market analytics. Show less

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  Trinidad and Tobago Ministry of Education

  Apr 2022 - now

  Spanish Teacher lll

  Spanish Language Teacher