Pratik Nath

Experience

• 

  Unisys Global Services India

  Jul 2011 - May 2015

  Team Leader
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  IBM India Private Limited

  May 2015 - Aug 2016

  Assistant Manager

  *Lead a team of 200 members, managing planning, operation and problem-solving of a Technical Service Desk team to meet with the required Service Level Components standards to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management.*Reduced process lags, efficiently training staff on best practices and protocols while coordinating scheduling for optimal productivity.*People Management as well as staff development. Show less

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  Tesco Bengaluru

  Aug 2016 - Dec 2020

  Operations Lead

  *Leading a team, managing 3000 plus Tesco stores throughout UK & ROI providing technical support for Stock control management.*Managed the end-to-end operations by meeting the Service Level Agreement (SLA), also responsible for the performance and growth of directs.*Worked collaboratively across teams to enhance processes and implement Cross- Skilled Program

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  Leeds University Business School

  Jan 2021 - Dec 2021

  MBA Student
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  Tesco

  Jan 2022 - Oct 2022

  Product Ops Manager

  • Pioneering change activities that drive product capability across product teams, using Product Management experience and analysis of data to identify trends, surfacing pain points, brainstorming solutions and developing delivery plans.• Collaborating with other Product Ops Managers in running quarterly prioritisation activities. Being the key point of contact within the Product community to facilitate their understanding and contribution to the process while seeking out opportunities to optimise the process.• Developing a stakeholder map and own strong relationships with the Product Director, Heads of Products and their cross-functional counterparts.• Breaking down complex problems and collaborating closely with the product community to develop, launch and iterate on experiments.• Building trust and rapport, running engaging workshops and retrospectives to capture and incorporate the best insights and thinking of others.• Seeking out relevant opportunities to standardise / systematise solutions, for the product teams embedded within and the broader product community.• Managing and facilitating monthly product reviews and weekly product round-up sessions, as well as being responsible for cyclical communications within the Product community.• Running cyclical assessments of Product teams' health, practice maturity and/or skills, including identifying opportunities, driving improvements and creating a feedback loop with HoP's and the Agile Coaching Team. Show less

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  BT

  Oct 2022 - now

  Digital Product Ops Manager