Michael So

Experience

• 

  Pizza Hut

  Oct 2011 - Dec 2012

  Waiter

  Worked as waiter for Pizza Hut (Store: Caudan) during school holidays.

• 

  Hilton

  Jan 2013 - Mar 2013

  Trainee

  Three months working in the kitchen as casual with Chef Rocco, Sous-chef Baboo

• 

  Sands Resort and Spa

  Apr 2013 - Mar 2014

  Trainee

  Alternation of two weeks at school and two weeks in the hotel for the following departments:Restaurant, Front Office, Housekeeping, Kitchen, PastryFour months and two weeks of placement in the following departments:Reception, Concierge and Bellboy (2 months), Bar (1 month and 2 weeks), Reservation (2 weeks) and Guest Relation (2 weeks)

• 

  Labourdonnais Waterfront Hotel

  May 2014 - Aug 2014

  Trainee

  Trainee assistant to the Food and Beverage secretary and Business Centre Officer totalling two weeksOne week valet and one week as Housekeeping supervisor trainee.One month at the Front Office as Front Office Trainee.

• 

  The Residence Zanzibar

  Nov 2014 - Mar 2015

  Management Trainee

  Housekeeping CoordinatorTraining CoordinatorLQA (Leading Quality Assurance) TrainerReplacement of Front Office Manager

• 

  The Residence Mauritius

  May 2015 - Aug 2015

  Management Trainee

  Reviewing and adjusting the Food and Beverage Standard of Procedures.

• 

  The Residence Mauritius

  Jan 2016 - Nov 2016

  Waiter 1st Echelon in training for Head Waiter position. Supervision of F&B OutletInternal AuditsAssisting F&B Director on various projectsAssisting in implementation of new proceduresAssisting in YEP training coursesPreparing examination papers for YEP coursesImplementing Hygiene Check listImplementing new control sheetsEvent planning for F&B departmentAssessing employees on product knowledge

  • Waiter 1st echelon

    Sept 2016 - Nov 2016

  • Management Trainee

    Jan 2016 - Aug 2016
• 

  Labourdonnais Waterfront Hotel

  Dec 2016 - Jun 2021

  Duties:Smooth daily operationInventoryCustomer ServiceVisit of venues & proposing set up Setting up of conference roomsAssisting with technical issuesLiaise with kitchen team for food restrictionsPost event feedbackClosing of bills Duties:Overlooking the hotel operationAssisting with guest complaintsHotel Property walks for security purposesAssuring that all staff have the hotel transport back homeOrganizing transport for emergenciesTaking feedbacks from guests Duties:Fast and efficient check in and check out during the nightAssisting guests queriesReconciliation of daily transactionsCorrection of errors during the dayDaily room rate verificationCompiling of documents for the management teamMaximize room sales In charge of the smooth operation of the front dest tasks.-check in and check out-currency exchange-assisting guests requests-managing guets complaints-upselling of rooms and hotel transfers-Mise en place for next shift

  • Assistant Banquet Operation Manager

    Oct 2020 - Jun 2021

  • Duty Manager

    Oct 2020 - Jun 2021

  • Night Auditor

    Apr 2019 - Sept 2020

  • Front Office Receptionist

    Dec 2016 - Mar 2019
• 

  The Address Boutique Hotel

  Jun 2021 - Jun 2022

  Closely working with the Housekeeping Supervisors and the Front Desk team to make sure guest requests are fulfilled accordingly, administrative tasks such as requisition orders and update on schedule of the team. In addition of the above, I was in charge of the Villa housekeeping team, looking after their operation, schedule, inventory, contact point for owners concerning the cleaning to be done, cleaning schedule as well as charging the account of the villa owners after cleaning services were provided. Show less

  • Housekeeping Coordinator

    Jul 2021 - Jun 2022

  • Duty Manager

    Jun 2021 - Jun 2022
• 

  Royal Caribbean Group

  Jul 2022 - now

  Guest Service Officer

  Responsible for:- Guest Complaints- Stateroom change- Follow ups with guests and other departments- Guest compensation- Providing accurate information to guests of the ship as well as the various ports we docking- Guest payment and Money Exchange- Assisting Guests with queries such as Call transfers (Internal and external calls), Checking their loyalty membership, etc