Ilia Itkin

Experience

• 

  The Hebrew University of Jerusalem

  Jan 2010 - Jan 2014

  Coordinator

  Leading a team in an inter-university project organized by researchers from Israel and abroad. The CIP is published by De Gruyter with support from the DFG.• Leading a team of 10 in an international project• Establishing and cultivating relationships with cultural institutions in Israel and abroad • Acquisitions and 500,000 NIS budget planning.

• 

  Hakeren Leyedidut

  Nov 2014 - Feb 2022

  Providing support, software requirements specification and customizing Salesforce CRM for the biggest fund in Israel. • Administration and customization of Salesforce CRM• Providing support and data analysis for more than 100 employees in Israel and abroad & thousands of external users• Implementing and upgrading organization wide apps, objects & processes such as aid, grants, HR & Aliyah• Coordinating with developers to deploy projects such as a contact center solution Managing the technological infrastructure of an innovative contact center aiming to help any citizen suffering from social or economic distress. • In charge of software requirements specification for CRM, knowledge management and telephony systems• Working hand-in-hand with the IT department and outside developers • Creating from scratch a knowledgebase of social services

  • Salesforce Analyst & Administrator

    Jun 2018 - Feb 2022

  • Technology and Knowledge Manager

    Nov 2014 - Jun 2018
• 

  TITAN

  Feb 2022 - now

  Solution Architect

  Responsible for managing technical relationships with customers and Salesforce partners to help them get the most out of Titan's products.• Work with teams across the company to design and implement solutions that meet the customer’s business needs• Provide support and advice on using Titan products with Salesforce • Analyze client requirements and create customized solutions using Salesforce integration• Prepare and present demonstrations, training, and materials to help clients understand the solutions• Build and maintain strong client relationships, offering ongoing support and guidance Show less