Olivia Urbaniak

Experience

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  KindKarma Company

  Feb 2018 - May 2018

  Social Media Marketing Manager

  - Assisted in maintaining Kind Karma’s social media accounts and helping compose creative and engaging posts across a multitude of social media platforms; twitter, instagram, facebook…-Planned and created social media content calendars for ongoing social media efforts, as well as specific campaigns-Planned and executed initiatives to reach the target audience through appropriate channels (social media, email etc.)- Brainstormed and developed ideas for creative marketing campaigns- Assisted and supported in maintenance of website; coordinated website changes with developer and designer and attended monthly meetings- Proficiency in using social media software (Facebook Ad Manager, Google Analytics)- Experience of Social Media Advertising platforms (including paid advertising) – Facebook, LinkedIn, YouTube, Instagram- Created effective SEO- Suggested new ways to attract prospective customers, like promotions and competitions through extensive research, developing new techniques and using effective strategies with unique concepts- Utilized and applied knowledge and skills from educational practices and theory to Kind Karma company Show less

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  Belfield Homes | Residential and Commercial Renovations

  Jan 2019 - Apr 2020

  Marketing Coordinator

  - Created all website content and graphic design for Belfield Homes family operated construction company- Managed social media platforms-Created effective ADWORDS, popularity searched phrases and long tales for SEO

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  Octopus Media Group

  Jun 2019 - Aug 2019

  Media Intern
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  Spark Growth

  May 2020 - Aug 2020

  Digital Marketing Intern

  - Performed market analysis and research on the latest market trends- Tracked and developed reports on website visitors' behavior, engaged in digital content testing, identified purchasing patterns and demographics, performed trend analysis, and presented and displayed digital data- Analyzed client marketing channels and website performance data and developed recommendations on ways to further optimize performance - Created weekly and monthly client KPI reports and data visualizations- Developed, SEO, on-site body content, meta descriptions, and page titles in support of SEO strategies and monitored the effectiveness of SEO and marketing funnels in terms of traffic- Proficiency using reporting tools such as Google Analytics and Ad managers to track and measure client' digital promotions Show less

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  Slack

  Apr 2021 - now

  Customer Experience Agent

  - Effectively supported a high volume of up to 60 customer emails per week in diverse languages, emphatically and professionally resulting in a 93% avg customer effort score.- Helped customers with billing and troubleshooting programming. - Assisted in collecting tax forms (W-9, etc) and assist in processes for non for profit eligibility.- Helped process purchase orders and direct deliverables to the right team to help complete more complex billing processes- Assessed product complaints, provided plan advice, generated invoices, applied promotions/trials and processed refunds/credit transfers- Provided plan advice and evaluations, helped customers switch between payment methods (cc, SSI and contractual invoicing; PO)- Defused volatile customer situations courteously and always followed company policies especially when addressing and resolving negative customer feedback.- Followed all privacy and security practices at all times for both customers and Slack.- Assisted in channel monitoring- Proficiency with payment processing software like Stripe and Workday Financial. - Ability to support customer communication using the Zendesk software Show less