Ali Gomaa,CCIE-SP

Experience

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  Etisalat Misr

  Jan 2010 - Jul 2010

  Technical Support Engineer

   Working as the 2nd line of support for Etisalat ADSL customers.  Responsible for solving ADSL tickets in the Trouble Ticket system in coordination with technicians’ team and IT Specialists (Home Installation) team.  Supporting technicians and IT specialists in new installations at COs and at customers’ premises to keep SLA for new installations within the required time frame.  Prepare a daily plan with technician’s team leader and IT specialist’s team leader for new installations and maintenance of already-installed customer devices.  Performing all soft configurations required on network devices, Huawei, Stinger ATM DSLAMs and IP DSLAMs. Show less

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  Vodafone

  Aug 2010 - Dec 2021

  Responsibilities:▪ Work Orders configuration verification & Implementation on Fixed Core &AccessNetwork.▪ The final line of support for Enterprise VPN customers / Core Fixed network incidents.▪ Managing & Supporting Vodafone International Links over international GWs.▪ Perform router configuration, activation and acceptance testing for newimplementation with Field Engineers and Enterprise VPN customers.▪ Perform SW/HW upgrades for Fixed IP Core network routers (Cisco/Juniper/Huawei).▪ Highest level of IP networks technical escalation for service desk and incidentmanagement teams.▪ Proficient in troubleshooting WAN- LAN network problems.▪ Configure/ Provision several types of services ( L2VPN, L3VPN, internet ,BGP, Main and▪ Backup solutions … etc)▪ Supporting Various Internet Caching Farms CDNs [Facebook /Google/ Akamai].▪ Configure and Troubleshooting MPLS L2VPN and L3VPN on PE routes Cisco 7600,ASR1K, ASR9K.▪ Supporting transparent local caching farms using (F5 & Brocade) load balancers andBlue Coat cache flow servers.Hands on Experience in configuring & troubleshooting:- LAN & WAN technologies [Ethernet, MPLS, ATM, PPP].- L2 & L3 services over MPLS [VPNs, AToM ].- switching technologies [STP, VLANs, Trunking].- Cisco GSRs, ASR 1000, ASR 9K , 7600, 7200,ASR920, Metro SW3400 ,2960 SW & 1800 series.- Juniper M series, E series, ERX ,MX-480 and MX-960.- Huawei NE (NE40X3, NE40X8, NE40.NE20) Routers, MA5600T, ATN950, UPCC, SIG, T8000.- F5 load balancers & Blue Coat cache flow servers.-Alcatel DSLAMs (Mini/Large/Medium) ISAM, Alcatel BNG 7750- Knowledge and experience using Routed Protocols: TCP/IP, and Routing Protocols:RIP,EIGRP, OSPF, IS-IS, BGP and MPLSVendor Management:- Negotiating the support contracts with our vendors.- Opening cases with vendors in case support is needed from the vendor.- Conducting periodic meetings with the vendors.- Handling RMA requests with the vendors.- Periodic vendor evaluation. Show less Responsibilities:intermediate level between 1st line and 2nd line of support , transferring the knowledge and deffirent experience from the 2nd level of support to the 1st level members , supporting 1st line team on different cases related to the packet network , IP Backbone , Core Nodes ( SGSN, GGSN, IDNSs) , PCRF , …etcTechnical Support: Acting as a backup FO [Front Office] engineer in case of emergencies. Providing technical support & guidance to FO engineers. Technical Coaching: Ensuring proper technical development of new staff skills. Following up with any critical & major network problems 24x7. Handling all network incidents & complaints escalated from the FO engineers. Reporting unsolved cases to Second Line Support team, follow up with them & making a clear handover to FO engineers after the case resolution.Delegation Tasks & Reporting: Acting as a delegate for the team leader in case of his absence with efficient handling for delegation tasks. Generating accurate and detailed incidents reports, follow up with Operations teams till detecting the root cause & applying the preventive actionsResponsible for Nodes ( Operational ) :GGSNs ( E// )SGSN ( E// )Cisco Routers & Switches ( 7600 – CRS Series – 6500 – 2600 ) Load Balancers ( Cisco ACE ) Firewalls ( Netscreen Series – SRX series-fortigate) Radius ( Juniper SBR ) Show less  Troubleshooting Network Problems arising in Vodafone ADSL & MPLS Networks. Handling VPN & VPDN customer complaints escalated from the NOC Team. Handling global ADSL customer complaints escalated from the ADSL Support teams. Services nodes: Including Infoblox DNS, bluecoat caches . Providing proper documentation of network incidents and escalating problems in accordance to the company policy. Gained very good experience on working on different network devices for different vendors like Cisco, Juniper, Alcatel-Lucent, Huawei, Paradyne, Fortinet, Bluecoat and F5. Dealing with many fault management systems such as Solar winds, IBM Netcool,Troubleshooting on internet connection problems for individual/Global customers’ complains(mobile data connections). Monitoring and controlling Fixed network nodes (International Gateway, ASR routers, NE-20, NE-40, and Bras). Make health check and troubleshoot on caching system to solve customer complain. Make troubleshoot on PCRF quota system to solve customer complain. Monitor 3G- internet traffic and Vodafone International links. Show less

  • Fixed Network 2nd Line Support & Configuration Sr. Specialist Engineer

    Oct 2018 - Dec 2021

  • Fixed Network 2nd Line Support & Configuration Engineer

    Mar 2014 - Dec 2021

  • Internet & Data Back office Engineer

    Mar 2013 - Mar 2014

  • Internet & Data 1st line Support engineer

    Feb 2011 - Mar 2013

  • Network Management Center engineer (NMC)

    Aug 2010 - Jan 2011
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  NETSYNC

  Dec 2020 - Sept 2022

  Senior lead post-sales Network engineer

  •• Responsible for service provider and enterprise domains.• Perform router configuration, activation, and acceptance testing for new implementations• Manage the End-to-End testing with the Customers and Order Management entities.• Document the Rack elevation for data center & LLD design and make it available to the operational entities in case needed.• Provide expert support to Pre-sales and Project Managers on the IP Network part in any new project.Projects:• implementing a new data center including ACI solution, campus ASR1K, Core Nexus N9K, and WAN segments for Egypt’s ministry of military production.• Migration PE routers for Carolina connect ISP customers from the old to the new ASR9K platform in the USA (remotely)• implementing a new HCI solution (Nutanix) and access switches (HPE Aruba) for Misr Capital insurance in Egypt. Show less

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  UNIBERG GmbH

  Oct 2022 - now

  Senior IP Network Engineer

  .Supporting Vodafone Germany across multiple high-impact projects, ensuring seamlessnetwork operations and service delivery.• Developed detailed migration plans, leveraging in-depth knowledge of networkarchitecture, customer change management processes, and end-to-end migrationstrategies.• Collaborated with the Project Manager to align processes, monitor progress throughregular checkpoints, and lead technical discussions with customers to achieve projectgoals.