Ante Stanic

Experience

• 

  ABB

  Jan 2014 - Mar 2019

  • Professional and disciplinary leadership of 5 employees• Managing and supervising the delivery of appropriate IS Services and IS Solutions for ABB Headquarters• Ensuring the IS Service Desk and IS Onsite Support services are delivered to agreed Service Levels and customer satisfaction requirements• Collaborating with the Headquarters Organization Services / Security / Reception to build appropriate IS Service and Solution• Ensuring a high level of business satisfaction with IS services, including IS Service Desk and IS End User Support• Manager relationship with Global IS, IS Service Delivery & Assurance Managers to provide status updates, resolve issues, process improvements and to manage expectations• Initiating proactive service improvements and ensuring their delivery as well as planning and controlling the introduction and implementation of new IS services driven by Group IS• Stakeholder Management: Increasing the satisfaction with IS services by assessing expectations, verifying that actions are taken to close any gaps, and influencing stakeholders perceptions of IS service Show less Roles: Deputy Team Leader IS Infrastructure Operations Team for ABB Switzerland, EUS Service Manager, Customer Relationship Manager, IS Manager for Corporate Functions· Leading the IS Infrastructure Operations Team as a deputy· Ensuring overall performance of IS Service Desk and IS Onsite Support services· Ensuring overall business satisfaction with End User Services· Overseeing the resolution of performance issues of external suppliers delivering the IS Service Desk, IS Onsite Support· Initiating proactive service improvements and ensuring their delivery Customer Relationship Manager· Capturing, qualifying and translating business demand into requirements· Consulting and advising the country business IS on how their service requirements can be met through the IS services available in the Infrastructure Business Service Catalog· Coordinates that delivery meets or exceeds the levels agreed within designatedbusiness by communicating regularly with business management Show less

  • IS Department Manager for ABB Headquarters

    Mar 2017 - Mar 2019

  • EUS Service Manager

    Jan 2014 - Feb 2017
• 

  Hitachi Energy

  Aug 2020 - now

  Global On-Site Service Manager