Jake Elliott

Experience

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  A.A.E. Electronics

  Oct 1996 - Aug 2000

  General Manager, Technician

  • Collaborated with owner to strategize development of business.• Coordinated everyday operations for small business; scheduled service calls with our customers, gave estimates, ordered parts, light accounting, administered the work load, and trained new employees.• Able to repair all manner of electronics, troubleshoot at component level, read schematics.

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  The EPOCH Group

  Jun 2002 - May 2005

  Plan Builder, Customer Service Rep

  • Programmed within "RIMS" claims system to auto adjudicate claims.• Worked with each company represented to provide support and information.• Streamlined testing of each new health plan by using excel and macros to auto test.• Helped customers understand their policy and benefits.• Achieved award for 99.9% quality audit while fielding high call loads of 120+ calls per day.• Provided claims information to health providers.• Used hot keys and created macros and shortcuts to navigate computers efficiently. Show less

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  SouthWest Dealer Services

  May 2005 - Jun 2008

  Alarm Technician

  • Installed and maintained car alarms in entire inventory of KC area dealerships.• Provided additional services to customers who had purchased a vehicle including remote start and alarm applications.• Served as company representative to dealership employees, answered questions about existing and new products and services.

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  AT&T

  Oct 2008 - Jun 2018

  2017 1 of 15 “Rock Star Employees”. 2015 contributed to $30m in savings. Contributed to becoming 4th largest security company in 4 years (400k subs 2017). Led top rated team of vendors by working with them to promote quality and profitability. Managed fleet and supplies. AT&T, UVerse Technician.• Consistently maintain above 100% efficiency for 5 years. • Train, coach, and encourage crew when manager is unavailable via phone and onsite.• Provide stellar service to customers while working in their homes.• Work safely on and off the ground in tight spaces, on ladders or with leg irons on poles.• Install and maintain IPTV, IPDSL atm/ptm, high speed internet, and digital voice.• Place cross connects, drops, Ethernet, HPNA and voice lines.

  • Multiple Market Field Operations Manager

    Mar 2016 - Jun 2018

  • Field Operations and Vendor Manager

    Jun 2013 - Mar 2016

  • Premises Technician

    Oct 2008 - Jun 2013
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  Tranportant LLC.

  Jan 2018 - Jan 2021

  Director of Industrial Design & Production

  Modernized school bus management technology for school systems across USA. Created proof of concepts, prototypes, gen 1 hardware, & installation methods. Established supply chain, assembly techniques, and built a small factory. Oversaw development of gen 3 hardware. Trained multiple successors - Field Ops, Purchasing, shipping/receiving, and facility maintenance.

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  Malmoset LLC.

  Jan 2021 - now

  Product Development Engineer

  Reverse engineering, rapid prototyping and product development.