Michael Salvado

Experience

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  ZONE SOFT

  Jul 2006 - now

  Diretor Comercial
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  Must.pt

  Apr 2016 - now

  Partner

  MUST manages and develops loyalty and incentive projects, e-commerce platforms, and partnership programs, among other services. The employee benefit business aims to help companies motivate and retain employees and enhance their performance while improving their working environment, contributing to their well-being and strengthening their purchasing power. E-commerce B2B and B2C platforms includes procurement, catalogue, online payments, operations, logistics and customer care solutions. MUST loyalty platform is a multi-tenant cloud based program, that runs on mobile and payment terminals, integrated with SMS gateways and electronic vouchers. Show less

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  Sushiday

  Aug 2022 - now

  Founder

  As the visionary behind Sushiday, I pioneered the concept of a fully digital restaurant experience, with an unwavering commitment to customer satisfaction. Understanding the evolving landscape of the hospitality industry, I leveraged technology to streamline operations and enhance the dining experience. Key achievements and responsibilities include:- **Innovative Ordering System**: Developed and implemented a state-of-the-art digital ordering system allowing customers to place orders directly from their mobile phones, ensuring a seamless and efficient dining experience.- **Quick and Easy Payments**: Integrated fast and secure payment solutions, reducing wait times and improving overall customer satisfaction.- **Loyalty Program Implementation**: Launched a comprehensive loyalty program to reward our regular customers, driving repeat business and fostering a loyal customer base.- **Customer Review Platform**: Implemented a user-friendly review system, encouraging feedback and enabling continuous improvement based on customer insights.- **Operational Excellence**: Oversaw all aspects of restaurant management, from menu development to supply chain optimization, ensuring high standards of quality and service.- **Team Leadership and Development**: Built and led a team of dedicated professionals, fostering a culture of excellence, innovation, and continuous learning.Key Achievements:- Successfully navigated the restaurant through its digital transformation, achieving a significant increase in customer engagement and satisfaction.- Garnered positive reviews and high ratings on major platforms, reflecting the quality of the dining experience and customer service.- Established Sushiday as a leader in digital dining innovation, setting new standards for the restaurant industry. Show less