
Daniel Nicholson
Radio Operator

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About me
Communications Centre Operations Manager | Salesforce Certified Administrator
Education

Te Wānanga o Aotearoa
2019 - 2020New Zealand Certificate in Tikanga (Mātauranga Māori) Level 3He Papa Tikanga will give you insight into a Māori worldview. Learn about traditions, concepts, values and protocols and understand why Māori do things a certain way. Find out how to apply some of these concepts in your home, workplace and community. Challenge your thinking and reflect on your own beliefs and values and how they relate to those of other cultures

Open Polytechnic of New Zealand
2012 - 2013Certifcate in First Line Managment level 4 Business Administration and Management, General
NextWork
2022 - 2022Salesforce Admin Certification (ADM 201) Salesforce.com Salesforce Certified AdminI recently completed a 6 month training course for Salesforce with NextWork and I have gained my Admin Certification. Part of the 6 month course, we were required to complete a real world project and this has given me some in-site to solving problems and presenting solutions to a client. Thanks to Amber and her amazing team, I am now a Salesforce Certified Admin (ADM 201) https://nextwork.org
Experience

Kordia
Jun 2005 - Apr 2009Radio OperatorI started in this job as a radio operator. Working with a team of people to ensure the successful communication and co-ordination of rescues at sea, working with the Rescue Co-ordination Centre. We looked after approx. 50 million kilometres squared of ocean. After sometime I became a Acting Watch leader, looking after a team of people.

Fire and Emergency NZ
May 2009 - nowI am the Operations Manager for the Northern Fire Communications Centre in Tamaki Makaurau, and this role involves, - Oversee the day-to-day running of the Communications Centre, managing general operational/technical issues that arise to ensure the effective and efficient operation of a 24-hour mission critical facility.- Ensure that response decisions meet the requirements of the Statements of Service Performance (SSP’s)- Contribute to the development of local and national policies/procedures for dealing with both emergency and non-emergency activities- Daily liaison with internal and external stakeholders to communicate information and resolve technical/operational issues as required - Build and sustain strong collaborative relationships with internal and external stakeholders, in particular, other emergency service providers- Contribute to the development and implementation of the strategic focus and direction of the Communications Centre, including the business planning process- Day-to-day management of staff to ensure adherence to legislative, procedural and service requirements/standards- Provide direction and leadership to staff that enables and supports the vision and direction of Fire and Emergency New Zealand and that facilitates ongoing change- Works with the Communication Centre Manager to build and foster a team culture within the Communication Centre environment that motivates and enables staff to achieve business objectives Show less
Communications Centre Operations Manager
Dec 2022 - nowNational Communications Centre Trainer
Jan 2017 - Dec 2024Communications Centre Manager (Secondment)
Jul 2023 - Jan 2024Acting Operations Manager
Feb 2022 - Dec 2022Communications Centre Shift Manager
Feb 2018 - Dec 2022Acting Operations Manager
Jan 2021 - Mar 2021Communication Centre Dispatcher
May 2009 - Feb 2018
Licenses & Certifications

Process Automation Specialist
Salesforce Trailhead SuperbadgesApr 2022
App Customization Specialist
Salesforce Trailhead SuperbadgesJun 2022
Security Specialist
Salesforce Trailhead SuperbadgesApr 2022- View certificate

Salesforce Certified Administrator (SCA)
SalesforceJul 2022 
User Authentication Specialist Superbadge
Salesforce Trailhead SuperbadgesJul 2022
Business Administration Specialist
Salesforce Trailhead SuperbadgesJun 2022
Lightning Experience Reports & Dashboards Specialist
Salesforce Trailhead SuperbadgesJun 2022
GMDSS Radio Operator (DO)
KordiaJan 2009
Honors & Awards
- Awarded to Daniel NicholsonLong Service and Good Conduct Fire and Emergency NZ Jun 2018 The New Zealand Fire Brigades Long Service and Good Conduct Medal is a meritorious and long service award for members of recognized fire services in New Zealand who have completed 14 years of service.
Volunteer Experience
Responder - South Auckland Response Team
Issued by Auckland Council on Oct 2024
Associated with Daniel NicholsonStation Officer
Issued by Fire and Emergency NZ on Jun 2004
Associated with Daniel Nicholson
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