Daniel Nicholson

Daniel Nicholson

Radio Operator

Followers of Daniel Nicholson320 followers
location of Daniel NicholsonPaerata, Auckland, New Zealand

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  • Timeline

  • About me

    Communications Centre Operations Manager | Salesforce Certified Administrator

  • Education

    • Te Wānanga o Aotearoa

      2019 - 2020
      New Zealand Certificate in Tikanga (Mātauranga Māori) Level 3

      He Papa Tikanga will give you insight into a Māori worldview. Learn about traditions, concepts, values and protocols and understand why Māori do things a certain way. Find out how to apply some of these concepts in your home, workplace and community. Challenge your thinking and reflect on your own beliefs and values and how they relate to those of other cultures

    • Open Polytechnic of New Zealand

      2012 - 2013
      Certifcate in First Line Managment level 4 Business Administration and Management, General
    • NextWork

      2022 - 2022
      Salesforce Admin Certification (ADM 201) Salesforce.com Salesforce Certified Admin

      I recently completed a 6 month training course for Salesforce with NextWork and I have gained my Admin Certification. Part of the 6 month course, we were required to complete a real world project and this has given me some in-site to solving problems and presenting solutions to a client. Thanks to Amber and her amazing team, I am now a Salesforce Certified Admin (ADM 201) https://nextwork.org

  • Experience

    • Kordia

      Jun 2005 - Apr 2009
      Radio Operator

      I started in this job as a radio operator. Working with a team of people to ensure the successful communication and co-ordination of rescues at sea, working with the Rescue Co-ordination Centre. We looked after approx. 50 million kilometres squared of ocean. After sometime I became a Acting Watch leader, looking after a team of people.

    • Fire and Emergency NZ

      May 2009 - now

      I am the Operations Manager for the Northern Fire Communications Centre in Tamaki Makaurau, and this role involves, - Oversee the day-to-day running of the Communications Centre, managing general operational/technical issues that arise to ensure the effective and efficient operation of a 24-hour mission critical facility.- Ensure that response decisions meet the requirements of the Statements of Service Performance (SSP’s)- Contribute to the development of local and national policies/procedures for dealing with both emergency and non-emergency activities- Daily liaison with internal and external stakeholders to communicate information and resolve technical/operational issues as required - Build and sustain strong collaborative relationships with internal and external stakeholders, in particular, other emergency service providers- Contribute to the development and implementation of the strategic focus and direction of the Communications Centre, including the business planning process- Day-to-day management of staff to ensure adherence to legislative, procedural and service requirements/standards- Provide direction and leadership to staff that enables and supports the vision and direction of Fire and Emergency New Zealand and that facilitates ongoing change- Works with the Communication Centre Manager to build and foster a team culture within the Communication Centre environment that motivates and enables staff to achieve business objectives Show less

      • Communications Centre Operations Manager

        Dec 2022 - now
      • National Communications Centre Trainer

        Jan 2017 - Dec 2024
      • Communications Centre Manager (Secondment)

        Jul 2023 - Jan 2024
      • Acting Operations Manager

        Feb 2022 - Dec 2022
      • Communications Centre Shift Manager

        Feb 2018 - Dec 2022
      • Acting Operations Manager

        Jan 2021 - Mar 2021
      • Communication Centre Dispatcher

        May 2009 - Feb 2018
  • Licenses & Certifications

    • Process Automation Specialist

      Salesforce Trailhead Superbadges
      Apr 2022
    • App Customization Specialist

      Salesforce Trailhead Superbadges
      Jun 2022
    • Security Specialist

      Salesforce Trailhead Superbadges
      Apr 2022
    • Salesforce Certified Administrator (SCA)

      Salesforce
      Jul 2022
      View certificate certificate
    • User Authentication Specialist Superbadge

      Salesforce Trailhead Superbadges
      Jul 2022
    • Business Administration Specialist

      Salesforce Trailhead Superbadges
      Jun 2022
    • Lightning Experience Reports & Dashboards Specialist

      Salesforce Trailhead Superbadges
      Jun 2022
    • GMDSS Radio Operator (DO)

      Kordia
      Jan 2009
  • Honors & Awards

    • Awarded to Daniel Nicholson
      Long Service and Good Conduct Fire and Emergency NZ Jun 2018 The New Zealand Fire Brigades Long Service and Good Conduct Medal is a meritorious and long service award for members of recognized fire services in New Zealand who have completed 14 years of service.
  • Volunteer Experience

    • Responder - South Auckland Response Team

      Issued by Auckland Council on Oct 2024
      Auckland CouncilAssociated with Daniel Nicholson
    • Station Officer

      Issued by Fire and Emergency NZ on Jun 2004
      Fire and Emergency NZAssociated with Daniel Nicholson