Raquel Wanko

Experience

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  Toftrees Golf Resort and Conference Center

  Jan 2014 - Aug 2014

  Housekeeping Supervisor/ Room Inspector

  Inspected rooms upon finishing housekeeping dutiesProduced immaculate rooms to ensure customer satisfactionCompleted variance reports manuallyCommunicated with Front Desk to ensure rooms were cleaned prior to guest arrival Recorded inventory numbers and analyzed lossEnsured all daily housekeeping duties are completed at end of shift including cleaning rooms, stocking and organizing carts, and stocking supplies

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  Cafe Laura

  Aug 2014 - Aug 2015

  Assistant Manager/Coffee Manager

  Hired and trained 25 employees on Micros point of sale functions and reporting, to prepare and serve various Starbuck specialty drinks, and performed weekly inventorySupervised employees on attendance and performance, including addressing disciplinary notices, while ensuring appropriate behavior and dress codes were adhered toImplemented Clean River Sustainability standards and routinely improved standard operating procedures for efficiencyInstituted new Cling software for Starbucks signage and pastry definition, while redesigning menu boardsUpdated articles and daily menus on the Café Laura website and Facebook page to promote brand partnerships through Starbucks official posters, brochures, and posting seasonal specials on social media outlets throughout campusCreated Banquet Event Orders and worked with clients on event planning and executionReconciled procurement cards and completed invoice entries Show less

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  Penn State University

  Aug 2015 - Nov 2020

  Implementing a food donation program for Starbucks and other dining facilities on campus to reduce waste and decrease food costSelect applicants, conduct interviews, hire, and train all part-time staffFacilitate laceration training for all employees and ensure adherence to safety protocolsTrain associates on POS (Micros) operations, proper customer service during transactions, and training outlining the Starbucks standards, principles, and recipesContinuously update all seasonal products in the POS system, administer product inventory, ensure FIFO is in practice, and file product invoices for receipt of paymentSchedule 80+ associates to meet customer satisfaction and labor percentage goals utilizing WhenToWork Show less General Manager of a bistro that featured deli sandwiches, daily special soups and pizzas, chopped salad bar, and a Starbucks Proudly Serve.Completed onboarding/offboarding processes for all part-time employees including recruitment, selection, processing hiring forms, and facilitating training for all associatesDecreased monthly Labor Costs 2% by assessing employee productivity and peak hourly sales Increased retail sales 6% from previous year rotating inventory and coordinating new additions with vendors Implemented new Crew Leader program for students to develop leadership skills and gain experience with managerial and administrative dutiesDelegated tasks among 85 production associates appropriate to their training and performance and facilitated year-end talent reviews for all full-time staff while articulating team strengthsManaged in-store purchase of all products, replacement equipment, and smallwares items while controlling all lines on P&L statements for food/labor costs and operating suppliesCommunicated with vendors for changes to delivery schedules and product quality issuesDeveloped and updated recipes on FoodPro (food management system) for costing, forecasted inventory, and tracked weekly food cost percentage to ensure costs meet return on investment Show less Developed uniform procedures to ensure that Starbucks' principles and standards of customer service and recipes are followedCommunicated with staff of any improvements or concerns that may enhance or hinder customer service and safety among the work place unitTrained associates on POS (Micros) operations, proper customer service during transactions, and facilitated training outlining the Starbucks standards, principles, and recipesContinuously updated all seasonal products in the POS system, administered product inventory, ensured FIFO was in practice, and filed product invoices for receipt of paymentDelegated tasks among production associates appropriate to their training and performanceScheduled 50 associates to meet customer satisfaction and labor percentage goals Show less

  • Food Service Manager, Starbucks

    May 2018 - Nov 2020

  • Food Production Manager, Blue Chip Bistro

    Jan 2017 - May 2019

  • Food Production Manager, Starbucks

    Aug 2015 - Dec 2016
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  APAX English

  Aug 2019 - Aug 2023

  Created and managed schedules efficientlySupervised and trained teachers across two centersCalculated KPIs and conducted quarterly meetingsDeveloped an organizational system for flashcardsConducted and graded IELTS speaking tests for potential studentsTaught 12 hours weekly and completed all other teacher duties Taught students ages 4-18 yrs. old, up to 16 students per classDeveloped educational games for differing levelsMaintained documentation of each student’s progress and conducted quarterly reportsFocused on helping students build a strong foundation in all 4 core English skillsConducted speaking tests and demos for prospective studentsDeveloped a library system with English and Vietnamese books for the center

  • Head Teacher

    Nov 2020 - Aug 2023

  • English Second Language Teacher

    Aug 2019 - Jul 2022
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  ICE IELTS

  Aug 2022 - now

  IELTS Instructor

  Teach all 4 English skills from levels A1-C1Teach IELTS levels from 3.0-6.5, improving scores by .5-1.0 every 3 monthsTailor-premade lessons to fit my students' needs betterCreate resources for students to review