Himanshu Bhatt

Himanshu Bhatt

Front Office Associate

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location of Himanshu BhattBengaluru, Karnataka, India

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  • Timeline

  • About me

    Product Support Analyst At Infor

  • Education

    • Central Board of Secondary Education

      2013 - 2017
      Zoology/Animal Biology

      Intermediate

    • Kumaun University

      2017 - 2020
      B.sc. in hospitality and hotel administration Hotel/Motel Administration/Management
  • Experience

    • The Chancery Pavilion

      Sept 2018 - Jan 2019
      Front Office Associate

      Worked with 222 keys hotel situated at the heart of city(Bangalore) as a front desk associate.

    • Marriott International

      Jan 2019 - Mar 2022

      Front office executive at Sheraton Grand Chennai Resort & Spa with 129 keys including 2 cottages, 1 Grand villa, 1 Presidential Suite, 2 Bay suites and 7 executive suites.Responsible for Supervising and training associates to enhance the guest arrival and departure experience. Group Arrival and Departure along with group Billing.Thanking to the elite members for their loyalty with Marriott Bonvoy and making elite guest more happy and taking care of them. Also responsible for upselling the rooms and inhouse Spa. Show less

      • Front Office Executive

        Aug 2021 - Mar 2022
      • Front Office Associate

        Jan 2019 - Aug 2021
    • Infor

      Apr 2022 - now

      * Provide courteous customer service in an accurate and timely manner in accordance with existing procedures.* Provide product support by responding to incidents, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem.* Develop and maintain effective customer communications by managing the customers expectations through the use of negotiation, persuasion, diplomacy, and clear communication, ensuring customer satisfaction, and customer retention. Show less

      • Product Support Analyst

        Dec 2023 - now
      • Product Support Analyst - Associate

        Apr 2022 - Dec 2023
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Himanshu Bhatt
      Star Performer Award INFOR INDIA PVT LTD Jul 2022 I was labeled the month's outstanding performer for going above and beyond the call of duty (July 2022)
    • Awarded to Himanshu Bhatt
      Executive of the month Sheraton Grand Chennai Resort&Spa Dec 2021 Awarded as “Executive of the month” for excellence at workplace (Dec 2021)
    • Awarded to Himanshu Bhatt
      Heart of the house Bengaluru Marriott Hotel Whitefield Sep 2019 I was awarded as “Heart of the house” by Bengaluru Marriott Hotel Whitefield. (Sep 2019)