Mohamed Hani

Experience

• 

  3M Group

  Jun 2012 - Oct 2013

  Accountant

  1. Preparing financial documents such as invoices, bills, and accounts payable and receivable.2. Petty cash settlement & issue bank checks.3. Confirm balances of contractors and suppliers at the end of each year.4. Completing purchase orders& bank reconciliations.5. Entering financial information into appropriate software programs.6. Managing company ledgers & processing business expenses.7. Verifying balances in account books and rectifying discrepancies & bank deposits.8. Managing day-to-day transactions & recording office expenditures and ensuring these expenses are within the set budget.9. Treasury.10. Posting daily receipts & reporting on debtors and creditors. Show less

• 

  Solik Real Estate Investment

  Nov 2013 - Feb 2016

  Accountant

  1. Directly supports the finance department by completing various accounting functions and ensuring necessary transactions/data is collected and processed in a timely and efficient manner.2. Preparing financial documents such as invoices, bills, and accounts payable and receivable.3. Petty cash settlement & issue bank checks.4. Confirm balances of contractors and suppliers at the end of each year.5. Completing purchase orders& bank reconciliations.6. Entering financial information into appropriate software programs.7. Managing company ledgers & processing business expenses.8. Verifying balances in account books and rectifying discrepancies & bank deposits.9. Managing day-to-day transactions & recording office expenditures and ensuring these expenses are within the set budget.10. Treasury.11. Posting daily receipts & reporting on debtors and creditors.12. Handling accruals and prepayments & encoding accounting entries for data processing13. Sorting financial documents and posting them to the proper accounts14. Reviewing computer reports for accuracy and meticulously tracing errors back to their source15. Resolving errors in financial reports and correcting faulty reporting methods Show less

• 

  The United Bank of Egypt

  Mar 2016 - Jan 2025

  1. Managing team of colleagues in a way that support team work and enhance work efficiency.2. Cross selling for all bank products through bounding a good link with my clients based on trust and gaining opportunities to be in win win situation. 3. Dealing with the client with all flexibility and respect, and making sure to gain his trust.4. follow up the steps with the client until without any pressure or fraud. & completion.5. completion of the loan to the customer and the search for risks.6. Tackling the responsibilities of being a group head managing number of RMs' & Officers to achieve targeted goals and apply Bank Strategy. Show less 1. Conducting and promoting the marketing process of credit facilities through telephone calls, field visits, and coordination with other units (to promote and sell complementary products).2. Manage customer relationships from SMEs to achieve pre-set goals & improving the profitability of the SME portfolio.3. Executing field visits to clients of small and medium-sized companies and preparing the required reports on a regular basis.4. Collecting information required from clients, as well as documents, financial statements, and related data required for credit studies.5. Gathering information on the status of the target customers and their reputation in the field to show their financial solvency and their ability to meet their future obligations.6. Preparing credit studies and issuing recommendations regarding clients& requests while ensuring compliance with credit policies, and proposals regarding appropriate ways to avoid surrounding risks.7. Cooperating with other sectors to provide high-quality service levels and ensure appropriate time periods for the required procedure.8. Follow up on customer complaints while maintaining the standard time periods for conducting operations in addition to any other tasks assigned. Show less 1. Improve customer service experience, create engaged customers and facilitate organic growth.2. Take ownership of customers issues and follow problems through to resolution.3. Set a clear mission and deploy strategies focused towards that mission.4. Keep accurate records and document customer service actions and discussions.5. Analyse statistics and compile accurate reports.6. Recruit, mentor and develop customer service agents and nurture an environment where they can excelthrough encouragement and empowerment.7. Control resources and utilise assets to achieve qualitative and quantitative targets.8. Adhere to and manage the approved budget.9. Maintain an orderly workflow according to priorities.10. Manage the Bank's operational risk exposure by supporting the Business to identify areas of operationalrisk exposure and by developing and implementing corrective action.11. Ensure compliance with Regulatory requirements relating to.12. Manage the Banking Operations Department (staff and budget). Show less 1. Provide customers with basic information on all Bank's products/services to increase Customer awareness & ensure a high level of quality service.2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets andliabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way3. Handle all account opening & it's related operations process including system input & data entry.4. Handle customers' queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty5. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work onalternative plans when needed6. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers' requests are processed timely and efficiently7. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control8. Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send torelated departments for completion9. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner10.Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures11. Comply with all relevant CBE regulations, banking laws, AML regulations and internal policies and code of conduct in order to maintain bank's sound legal position and mitigate any potential risks Show less 1.Perform all the ATM functions including preparing daily proof sheet, handling captured cards, filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.2. Introduce alternative channels to customers to reduce traffic in branches according to bank SOP's.3. Process all the cash counter transactions accurately in accordance with the set objectives.4. Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.5. Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.6. Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.7. Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.8. Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.9. Check counterfeit currencies, checks and identities. Show less

  • Area Manager of Small business (Alexandria & Delta Region)

    Nov 2024 - Jan 2025

  • Senior Relationship Manger of Small business

    Jul 2022 - Nov 2024

  • Head of CS & Operation

    May 2021 - Jun 2022

  • Customer Service Representative & Diamond Relationship Manager

    Jun 2019 - Apr 2021

  • Banking Operations Officer

    Oct 2017 - May 2019

  • Universal Teller

    Mar 2016 - Sept 2017