Braxton Bedke

Experience

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  Idaho Army National Guard

  Aug 2014 - Aug 2022

  Maintenance NCO Avionics Shop

  Investigated and diagnosed 6-7 daily faults and malfunctions in electrical avionics systems associated with all integrated systems on the Apache, Black Hawk, and Chinook airframe.Led 8-12 lower enlisted soldiers in maintenance procedures and inspected completed work in accordance with SOPs.Used specialty equipment to calibrate pitot static and altimeter systems and maintained log book records to align with Army Aviation QA and QC guidelines.Provided maintenance of 30mm cannon on Apache airframe. Show less

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  Griffis Residential

  Feb 2020 - Oct 2021

  Maintenance Technician

  Performed apartment make ready tasks (20 daily), recorded repairs and responded to emergency maintenance requests.Provided preventative maintenance schedules, logs, reports and inspections and complied with MSDS procedures.Assured compliance with all OSHA, EPA, Federal, State and local code guidelines/requirements.Completed daily pool and spa preventative maintenance. Accurately monitored the chemical balance and kept accurate records.Completed repairs and preventative maintenance to HVAC, plumbing, electrical, roofs, gutters, windows, screens, concrete drain pans, doors, parking lots, sidewalks, lighting, handrails, stairways, recreational facilities such as pools and spas, and appliances.Completed daily community inspections and reported results to the Service Manager and Community Manager. Show less

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  Travelers Haven

  Nov 2021 - now

  Senior Customer Success Specialist

  Managed 150-300 clients monthly and increased revenue by 10% per lease extension.Oversaw key business accounts residing in over 50 apartments at one time.Managed 50+ customer service requests with the appropriate vendors as necessary to ensure white glove experience for all clients and maintained extreme attention to detail daily. Coordinated and proactively gathered necessary paperwork from assigned clients to ensure a timely move in.Maintained B2B and B2C relationships through internal and external communication. Acted as liaison for all clients needs pre and post-move in and became a trusted advisor.Created initiatives focused on company growth through increased revenue and client retention to maintain monthly cost margins.Led health and safety correspondence with properties, oversaw guest/occupant switches and maintained adaptability.Trained 3-5 new employees, created training SOPs and offered shadow sessions weekly. Show less