Brian Sheehan

Experience

• 

  Blockbuster

  Jan 2003 - Jan 2011

  Store Manager

  • Model, manage and reinforce service expectations of both internal and external customers to maximize a positive experience• Reinforce an environment that allows employees to do what is necessary to resolve customer issues quickly and correctly • Overall responsibility for achieving sales goals, creating a business plan and setting store goals that are aligned with the strategic sales plan• Analyze store’s financial data and take action to grow revenues, control costs, and ensure appropriate inventory management (maintain rental product and sell-through merchandise inventories) to achieve sales and profit goals• Recruit, hire, develop, evaluate and counsel store employees. • Schedule, organize and direct assignments• Overall accountability to ensure that proper cash controls and loss prevention procedures are in place and followed per company standards• Ensure the overall execution of merchandising standards and marketing programs while maintaining a clean store environment• Ensure all daily store required activities are performed per company standards; and perform other duties as assigned. Λιγότερα

• 

  MONI Smart Security

  Jan 2011 - Jan 2018

  Inspire the team to achieve ever increasing results through:-Setting and communicating the highest expectations to maximize employee potential and all available resources-Continuously facilitating real-time and win/win decision-making through employee involvement and empowerment -Constantly delivering effective coaching, mentoring and training to achieve the highest performance expectations resulting in a team that is technically excellent in their field-Creating a positive work environment to ensure talent retention by:-Continuously acting as a role model and company ambassador-Establishing and sharing a clear and consistent vision-Building productive relationships with individuals and teams-Identifying and developing future leaders-Celebrate team successes and share results with peers-Proactively engaging in personal leadership development and continuous learning about all aspects of the business-Maximizing the organizations quality/service metrics by actively engaging employees in process improvements and problem prevention-Proactively working to assist others in achieving the organization’s objectives-Consistently utilizes excellent listening, probing and analytical skills to identify customer’s technical issues for one-call resolution-Assists customers who call with questions regarding billing and payment related inquiries-Always successfully resolves the customer’s issue while keeping the best interests of the company and customer in mind-Proactively communicates every opportunity to drive excellent service execution-Proactively work to assist others in achieving the organization’s objectives Λιγότερα

  • Senior Training Specialist

    Jan 2017 - Jan 2018

  • Technical Trainer

    Jan 2016 - Jan 2017

  • Customer Tech Support Supervisor

    Jan 2011 - Jan 2016
• 

  Brinks Home Security

  Jan 2018 - now

  As the Learning and Development Business Partner, I am responsible for the operational effectiveness of our team. Responsible for managing the relationship between operations and learning and development.

  • Operations Training Manager

    Jan 2020 - now

  • Learning and Development Business Partner

    Jan 2019 - Jan 2020

  • Senior Training Specialist

    Jan 2018 - Jan 2020
• 

  Brilicea LLC

  Jan 2023 - now

  Company Owner

  I manage multi properties through Airbnb. I have a property in Phoenix, AZ and another in Savannah, TX.