Michael Henle

Experience

• 

  Bank of America

  Jan 2000 - now

  Top notch Banking Manager with great background directing and administering a financial center with generally more than $45 million in core deposits and generating over $1.5 million in net profit; ensuring that the financial center provides the public with banking services, credit decisions, and referred consumer and commercial loans; promoting growth through the development of deposits, assets, fee-based services and the development and retention of new and existing customers; providing the public with a team of employee's who are able to service all customer needs either directly or indirectly in a polite, friendly, capable and professional manner. * Managed a seven person crew thru 725 tasks without sacrificing customer service or performance. During this period the Banking Center achieved its highest customer rating and finished meeting set national goals. * Top five producer in a 2200 person call center every month for 3 years. * Coached and mentor two personal bankers in managing and achieving goals for the first time in eight quarters with only one quarter as banking center manger. * In one quarter raised customer satisfaction thirty eight percent to 96 percent the highest in Banking Center history. * Managed 45M in deposit accounts and provide the leadership necessary to ensure that the call lists are actively worked, as well as any other means for obtaining new business and retaining current business was completed. * Developed and maintained close relationships with assigned business partners, such as Mortgage Loan Officers, Business Banking Officers and Brokerage Representatives, to ensure that established goals for each business line are met. * Managed personnel to meet banking audit requirement to 99.6 percent only missing one area the best audit within the Banking Centers Region. Show less

  • Banking Center Manager

    Sept 1999 - now

  • Customer Service Representative

    Jan 2000 - Jan 2003
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  3rd Special Forces Group

  Apr 2003 - Mar 2008

  S2 NCOIC - Manager

  Coordinated and advised staff members, executives, and commanding officers about issues such as operations, security and intelligence, personnel and finance. Facilitated and guided the collection of intelligence in a stressful, fast-paced and low room for error environment. Analyzed information relevant to operational area and disseminated information to decision makers quickly and accurately. Developed 35 collectors of intelligence in four disciplines including Imagery Intelligence, Signal Intelligence, Analyst, and Unmanned Aerial Collection. Responsible for training, evaluating, planning and organization of all facets of collection and dissemination. Streamlined operations and improved productivity through effective reporting, prioritization and customer communications. Trained intelligence officers, intra-department executives and senior managers of a 698-personnel headquarters with the Department of Border Enforcement. Designed and organized the backup and tracking storage system that maintained four years worth of critical records. Established systems during shift changes to both analyze and collaborate mid-level manager’s opinions on factual data, incorporating the knowledge of employees working on that data. Applied and cataloged all evaluation reports for all 35 personnel ensuring each employee was advanced or reprimanded in accordance with policy and procedures. Extracted planning guidance for each Intelligence discipline to ensure each employee was trained and proficient, requiring budgeting, planning and overseeing the training objectives were met. Show less

• 

  US Army

  Jun 2011 - Jul 2014

  Command Sergeant Major 1-3 BSTB - Operations Manager

  Serves as the Chief Operating Officer who manages an organization comprised of over 585 personnel. The organization is the most complex in our Brigade. It is comprised of a Signal Company, a Military Intelligence Company, an Engineer Company and a Headquarters with Military Police, Infantry, six Staff sections and three support and logistic areas. Responsible for the planning of the Long Range training schedule for the success of the overall mission. Directly supervises the awards and evaluation process for over 400 personnel. Ensured all mandatory programs (i.e. Sexual Harassment and Assault Response, Equal Opportunity, Maintenance program) were established, maintained, and coordinated crisis management. Developed a staff of over eight department heads to meet the organizations goals and in the proper time. Mentored a corps of 50 senior and mid-level managers with the responsibility to oversee their evaluations and progress for advancement.* Served on the Executive Board for the Organization* Served as a direct advisor to the CEO on all personnel/operational matters.* Designed and implemented training programs with the purpose to develop Senior and Mid-level management.* Acted in the management capacity for the controlled and time sensitive movement of 11 infrastructures worth $200 million dollars; including 500 personnel, health and welfare, food, equipment, and the transportation of all assets covering a 600 mile radius.* Organized, implemented, and secured all logistical movement to retrograde and refit all $200 million dollars for utilization at other infrastructures saving the Army millions of dollars..* Provided input and helps develop Long-Range Calendars for a multi-layered organization on a regular basis.* Encourages members of organization to volunteer leisure time to the less fortunate.* Volunteers personal time to coach the High School Varsity Baseball Fall Team Show less

• 

  Ameris Bank

  Jun 2015 - now

  Project Manager

  Managed the consolidation of multiple branches throughout the Southeast region. Ensuring all FDIC regulations and security measures were met. Coordinated all aspects of the move through many departments coordinating with many executives. Created and updated the Disaster Recovery and Business Continuity plan for 16 financial departments. Ensuring tasks and timelines were created and exercised yearly.

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  SunTrust

  Jul 2016 - Oct 2020

  • Financial Center Manager

    Jul 2017 - Oct 2020

  • Branch Manager

    Jul 2016 - Jul 2017
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  Henle LLC

  Oct 2020 - now

  Project Manager of Henle Household