Niaz K.

Experience

• 

  IBM

  Apr 1994 - May 2007

  Service engineer

  IT administration. As a remote support center tech, I received and took full ownership of every call. I called all my customers within an hour of limitation, worked with them on the phone in an attempt to resolve the issue, then either close the call or order appropriate parts and setup an appointment to meet the user.Some of the jobs involve maintain, repair, install and setup customer accounts. Site survey, diagnose and resolved large network issues which is my specialty. Install OS and other application software, data backup, wireless and security were among others. Proficient in Repairing PCs, servers, laptops and printers. I handled equipment asset tag, parts administration, while establishing a trusting customer relationship on installs ranging between 5 to 200 users. I traveled to customer sites for in-person customer field support and handled telephone support on the way. Also, installed and configured lotus notes, outlook, blackberry email systems. Show less

• 

  HighTower

  May 2008 - Mar 2012

  Network Administrator

  Design, install, configure, and troubleshoot Microsoft servers 2000, 2003, and 2008, workstations, printers, firewalls, email, securities, data backup, and VSphere and Citrix virtualization. Maintain and resolve all user and network issues. Also, I was the key lead in remote managed services and virtualization.

• 

  Techman Inc.

  Apr 2013 - now

  We have been serving the Chicago-land area for over 20 years. Call for a free Network analysis. We can be utilized for temp or ongoing projects, or hourly. We are a passionate IT experts who can Support your Network infrastructure, design and maintain website, SEO, Point of sale, credit card processing, securities and data backup of all devices. We are responsive, caring, cost-effective, dependable, prompt, task oriented, and Techs of integrity.

  • Personal Computer Network Support

    Apr 2013 - now

  • President

    Apr 2013 - now