Rosemary Orzel

Experience

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  Lounge in The Woods

  Sept 2009 - Jan 2015

  General Manager

  •Managed budget implementations, employee reviews, training, schedules, and contract negotiations.•Implemented operational strategies and effectively built customer and employee loyalty. •Managed budget implementations, employee evaluations, and contract details. Developed and maintained relationships with customers and suppliers through account development.•Trained new employees on proper protocols and customer service standards.•Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.•Built food and drink menu while keeping seasonal spirit rotation In mind. Show less

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  Suburban Ford of Sterling Heights

  Nov 2014 - Jan 2016

  Service Advisor

  •Educated customers regarding regular maintenance protocols to preserve vehicle condition. •Examined service history and provided initial inspection of vehicle to identify issues. •Maintained high customer satisfaction standards to meet or exceed targets.•Handled customer issues with confidence, using complex problem solving to provide effective resolution.•Interpreted diagnostic results to provide accurate repair recommendations.•Developed estimates by costing materials, supplies, and labor.•Followed up with customers to offer additional support and check resolution satisfaction. •Suggested add-on services that would be helpful to customers and improve bottom line. •Maintained up-to-date knowledge of product and service changes.•Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Show less

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  Ray Laethem Motor Village

  Jan 2016 - Mar 2017

  Sales And Leasing Consultant

  •Outlined sales, warranty, and service procedures.•Completed registration paperwork and sales documentation.•Offered comprehensive knowledge of vehicle operations and brand features.•Negotiated vehicle prices and secure financing for customers.•Responded to customer enquiries via telephone and email.•Demonstrated vehicles and features, and conduct test drives.•Located desired vehicles at auctions and other dealerships.•Prepared purchased vehicles and completed final delivery checks.•Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,•Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites. Show less

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  Matthews Hargreaves Chevrolet

  Apr 2017 - Jun 2018

  Sales And Leasing Consultant

  •Managed lead tracking by making contact and following up on leads generated through marketing efforts.•Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.•Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.•Used CRM software to record customer interactions and track general sales activities for review and follow-up.•Pursued existing and potential customers by phone, email and text message to generate leads and close sales.•Drove new business by acquiring new clients and expanding new and existing relationships. Focused on vehicle-needs assessment and offered product knowledge and demonstration with clients.•Educated clients on available warranty options during sales demonstration. Show less

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  Working Class Outlaws

  Jun 2018 - Jan 2022

  General Manager Marketing

  •Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.•Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.•Managed workflow between staff, coordinating documents and creative material distribution. Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.•Oversaw preparation of marketing copy, images, videos, emails, and other collateral.•Hired and trained staff for FOH and BOH positions. Show less

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  Cintas

  Jan 2022 - now

  Sales Service Representative

  •Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.•Managed customer accounts to secure customer satisfaction and repeat business.•Met with existing customers and prospects to discuss business needs and recommend optimal solutions.•Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.•Negotiated contracts with clients and developed relationships with key personnel.•Utilized CRM software to manage customer accounts and track performance metrics.•Set and achieve company defined sales goals.•Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.•Met with customers to discuss and ascertain needs, tailor solutions and close deals in order to keep them •OSHA compliant. Show less