Robin Accardo

Experience

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  Le Triomphe Golf and Country Club

  May 2013 - Jun 2016

  Waitress & Event Staff

  In this role, I delivered outstanding guest service and an elevated dining experience in an attentive and courteous manner. I also planned and coordinated business networking socials for members and their guests.

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  Drury Hotels

  Jun 2017 - Feb 2018

  Guest Service Agent
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  Interstate Hotels & Resorts

  Feb 2018 - Mar 2020

  Guest Service Representative

  In consecutive roles, I engaged directly with guests and provided extraordinary guest service and hospitality. I listened to, identified, and monitored guest concerns to provide effective and timely resolutions, offered guests information on hotel services and local attractions, and partnered with other departments to enable the seamless execution of hotel operations and in turn, high levels of guest satisfaction. Additionally, I provided administrative support, contributed to the accounting of daily financial statements, and oversaw the hotel lobby. Show less

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  Culligan Ultrapure

  May 2019 - Jul 2020

  Residential Coordinator

  In this position, I provided exceptional customer service and managed customer issues by identifying concerns, conducting research, and providing innovative solutions. I scheduled up to 40-60 deliveries daily or up to 20 service calls per day and coordinated daily service and delivery requests for driver and technician teams.

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  Smile Doctors

  Jul 2020 - Jun 2021

  New Patient Consultant

  With this company, I drove an optimal patient experience by providing high-quality service, communicating with new patients by phone and email, and generating resolutions to issues. I also reviewed online requests and contacted prospective patients, enabling the identification and development of new business.

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  Corporate Flight Attendant

  Jun 2021 - Oct 2024

  Corporate Flight Attendant

  In this role, I deliver on-board service excellence by ensuring passenger needs are fully met. I perform in-flight services, including maintaining an orderly cabin and preparing and serving refreshments and meals to create a personalized first-class experience. Responding to and resolving passenger inquiries and concerns as the first point of contact, I also manage communication between passengers and the cabin crew. Additionally, I maintain flight safety and security, ensuring compliance with standards, policies, procedures, and regulatory requirements. Show less