ARIJIT SEN

Experience

• 

  Oberoi Hotels & Resorts

  Feb 2008 - Dec 2012

  Food And Beverage Supervisor

  Supervision of Staff:Oversee the daily operations of the food and beverage department.Train, mentor, and manage staff, including servers, bartenders, and kitchen staff.Schedule staff shifts and manage labor costs.Customer Service:Ensure high standards of customer service are maintained.Address guest complaints and feedback promptly and professionally.Interact with guests to enhance their dining experience.Inventory Management:Monitor inventory levels of food and beverage supplies.Assist in ordering and purchasing supplies as needed.Conduct regular stock checks and manage waste.Quality Control:Ensure that food and beverage items meet quality and presentation standards.Monitor food safety and hygiene practices in compliance with health regulations.Financial Management:Assist in budgeting and forecasting for the food and beverage department.Monitor sales and revenue, and implement strategies to increase profitability.Handle cash and credit transactions, ensuring accuracy in billing.Menu Planning:Collaborate with chefs and kitchen staff to develop and update menus.Stay informed about food and beverage trends to enhance offerings.Event Coordination:Assist in planning and executing special events, banquets, and catering services.Coordinate with other departments to ensure seamless service during events.Reporting:Prepare reports on sales, customer feedback, and staff performance.Analyze data to identify areas for improvement Show less

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  Jubilant FoodWorks Ltd.

  Dec 2012 - Sept 2022

  As Area Manager and directly responsible for Cluster Operations, have handled Orissa, Kolkata, North Bengal & North East, I was responsible for making sure Cluster Operations were at its best. In a span of 9.9 years of my journey with Dominos Pizza, from one of the lowest ranked market in East Region to one of the top performing markets in Country is one of the greatest success of the team achievements. Year 2014 won a Prestigious excellence award for "Ceo Champion Club “National, and 2019 also won “Best DM/AM” Regional award apart from many other high level recognitions. I was also able to support Business Development in profitable site selections, forecast their P&L and ROI, to make sure we have right Business Model in line. While engaging with team in Business Development and in SCM, have been able to also not only reduce the rent of multiple existing properties, but also have been able to get some great deals for new up-coming properties. Also we have been instrumental in reducing Supply Chain costs by effective tendering and negotiations, and by setting up Supply Chain system for new city entries with lower costs. Hence a huge value added to Brand Growth and expansion where business has healthier EBIDTA. Show less

  • Area Manager

    Jul 2019 - Sept 2022

  • District Manager

    Nov 2016 - Jun 2019

  • Deputy district manager

    Jul 2015 - Oct 2016

  • Store Manager

    Dec 2012 - Jun 2015
• 

  Barbeque Nation Hospitality Ltd.

  Sept 2022 - Nov 2022

  Assistant General Manager

  Responsible for overseeing multiple restaurant locations within a designated area.Ensures smooth operations and adherence to company standards across all restaurants in the cluster.Key DutiesOperational ManagementHandle day-to-day operations of the restaurants.Ensure timely execution of orders as per Standard Operating Procedures (SOPs).Financial OversightTrack Profit and Loss (PNL) statements.Maintain control over food costs and other operational expenses.Team LeadershipLead and manage restaurant managers and staff within the cluster.Conduct training and development programs for team members.Customer EngagementGather and analyze guest feedback to improve service quality.Address customer complaints and ensure satisfaction.Performance MetricsMonitor key performance indicators (KPIs) for each restaurant.Implement strategies to enhance operational efficiency and profitability. Show less

• 

  Autonomous

  Dec 2022 - Sept 2023

  Self Employed
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  Burger King

  Oct 2023 - now

  Market Lead

  IN MY CURRENT ROLE I LOOK AFTER MULTIPLE STORES ACROSS CITIES IN THE EAST REGIONMY KEY RESPONSIBILITIES ARE AS FOLLOW:COMPLIANCE - ENSURING AREA LEADS AND RGMS ARE COMPETENT ENOUGH TO UPKEEP BRAND MINIMUM FROM COMPLIANCE STAND POINT (FOOD SAFETY/FINANCE AUDIT/SAFETY SECURITY FOR CUSTOMERS AND EMPLOYEES TO BE UP TO THE MARK). ALL THIS IS THROUGH REPEATED QUARTERLY TRAINING THROUGH NSF 3RD PARTY AUDITOR & SUPPORT DEPARTMENT HELP.PEOPLE -HIRING, ORIENTATION, DEVELOPING EMPLOYEES BY COORDINATING WITH RHR AND TRAINING TEAM. ALSO CONDUCTING MASS HIRING CUSTOMER - OVERVIEW CUSTOMERS JOURNEY ACROSS ALL CHANNELS AND BUILDING CORRECTIVE STRATEGIES TO RETAIN EXISTING CUSTOMERS, AND ADD NEW CUSTOMERS.SALES- WORKING CLOSELY WITH NPD AND MARKETING TEAM TO BUILD DIFFERENT MENU, OFFERS, TIE UPS TO BUILD VALUE PLATFORM FOR GUESTS FURTHER LSM,MALL COMPETITORS TOOL KIT GETTING EXECUTED BY ARLS TO BUILD SALES PART ACROSS STORES.PROFIT- WORKING CLOSELY WITH THE MAINTENANCE TEAM TO CONTROL UTILITY AND EQUIPMENT WEAR/TEAR TO BOOST PROFIT ALONG WITH COGS AND LABOUR PRODUCTIVITY INITIATIVES EXECUTION ACROSS MARKET STORES.NSO- WORKING CLOSELY WITH THE BD TEAM IN SHARING THE OVERALL OVERVIEW ON NSO THROUGH TAS Show less