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Mohamed Khaled

IT Technical Support

1000 followers

Egypt

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Timeline
About me
Technical Support Engineer level I at Dell Technologies
Education
- Helwan University Cairo
  2015 - 2020
  Bachelor's degree Electrical, Electronics and Communications Engineering Good
  Helwan University is a university of technology and applications , it possesses all the factors of distinction and diversity . It is considered to be a unique model among Egyptian Universities as it encompasses Arts, Fine arts, Applied arts, Art education, Music education and Physical Education Faculties.Being within the heart of an industrial community, Helwan University is considered a unique model among Egyptian universities in general. It comprises 20 faculties as well as 50 research… Show more Helwan University is a university of technology and applications , it possesses all the factors of distinction and diversity . It is considered to be a unique model among Egyptian Universities as it encompasses Arts, Fine arts, Applied arts, Art education, Music education and Physical Education Faculties.Being within the heart of an industrial community, Helwan University is considered a unique model among Egyptian universities in general. It comprises 20 faculties as well as 50 research centers and productive units which connect the university with the problems of the Egyptian society. Show less
Experience
- PC LINK
  Dec 2020 - Sept 2021
  IT Technical Support
  -Solve Hardware, Software and Network Problems-Provide computer programs compatible with userrequirements-Investigated user problems, identified their source,determined possible solutions, evaluated, andimplemented solutions-Office 365-Help desk, infrastructure-Kaspersky Endpoint Security Cloud administrator
- Namaa PFM
  Oct 2021 - Dec 2022
  IT Technical Support Specialist
  ● Solve hardware, software, and network problems.● Analyzed and solved potential problems● Provide computer programs compatible with user requirements.● Investigate user problems, identified their source, determined possible solutions, evaluated, and implement solutions.● Provide technical assessments regarding network state● Deal and handle IT ticketing system● Arrange Network Physical infrastructure and Type Documentation.● Fulfilment of L1 support service requests as per company SLA.● Deal and handle problems with about 60 clients Show less
- Dell Technologies
  Dec 2022 - now
  Technical Support Engineer
Licenses & Certifications
- Dell Unity Deploy 2023
  Dell Technologies
  Sept 2024
  View certificate
- Associate - Information Storage and Management Version 5.0
  Dell Technologies
  Jan 2023
  View certificate
- Specialist - Implementation Engineer, Dell EMC Unity Solutions Version 2.0
  Dell Technologies
  Feb 2023
  View certificate
- VMware Certified Professional - Data Center Virtualization 2023
  VMware
  Dec 2023
  View certificate