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Hitesh Jaykumar

Hitesh Jaykumar

Technical Associate

Followers of Hitesh Jaykumar609 followers
location of Hitesh JaykumarNasik, Maharashtra, India

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  • Timeline

  • About me

    Linux Support Engineer at Rackspace Technology

  • Education

    • Ryk science college,pune university

      2011 - 2014
      Master's degree Computer Programming, Specific Applications

      Masters of Computer Applications

    • Gokhale Edcuation Societys H.P.T.Arts & R.Y.K.Science College, Vidyanagar, Nashik 422005

      2008 - 2014
      Master's degree Computer Science

      Activities and Societies: Debates, Extempore , Won Intra-college cricket tournament - Completed my Bachelors in Computer Science (2008-2011)-Masters in Computer Applications (2011-2014)

  • Experience

    • WNS

      Jan 2014 - Jan 2015
      Technical Associate

    • Sarps technologies

      Aug 2016 - Apr 2017
      Technical Support Engineer

      L1/L2 Support ownership of all hosting products (cpanel/ plesk/ vps/ cloud/ dedicated).Escalate, follow-up and fix recurrent issues in a timely manner by coordinating with product development teams.Handle all tickets/live chats with good efficiency and participate in 24/7 rotating shifts.Recommend/implement automated tools to support customers efficiently. Work with our development team and suggest updates and features to continuously improve the customer experience.Help fix any bugs that crop up in the product and contribute to the feature documentation for our product.Pro-actively monitor product/services/site performance, uptime, availability and analyze logs / metrics and recommend/contribute to fixes. Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.Manage business unit application hosting integration activities.Engage with application development teams and or ASTs for project integration and problem resolution tasks.Provide expertise in application hosting technologies with emphasis on Microsoft, Unix, and Linux based products.Act as a technical leader within the High Availability and Mission Critical environment.Willingness to participate in non-standard work hours if requested.Works in partnership with the Technical Leads as a primary focus on the High Availability/Mission Critical segment of the customer's business.Incident and Escalation Management support for the Web Hosting environment supporting multiple technologies. Show less

    • ESDS Software Solution Limited

      May 2017 - Feb 2022

      • Assistant System Administrator

        Aug 2021 - Feb 2022

      • Senior Technical Support Engineer

        May 2017 - Oct 2021

    • Red Hat Software Services (India) Private Limited

      Feb 2022 - Jul 2022
      Associate Technical Support Engineer

    • Rackspace Technology

      Jul 2022 - now
      Linux Support Engineer

  • Licenses & Certifications

    • Redhat Certified Engineer

      Sept 2015

    • Red Hat Certified System Administrator

      Aug 2015

    • Cpanel and WHM

      Aug 2017

    • AI-Ready

      Rackspace Technology
      Sept 2023
      View certificate certificate

    • LPIC-2 Linux Engineer (201-450) Cert Prep: 7 System Maintenance

      LinkedIn
      Aug 2023
      View certificate certificate

    • Prepare for the Linux Professional Institute LPIC-2 (201-450) Exam

      LinkedIn
      Aug 2023
      View certificate certificate

    • Learner

      Rackspace Technology
      Oct 2022
      View certificate certificate