Farawe Babalola

Farawe Babalola

Teacher

Followers of Farawe Babalola699 followers
location of Farawe BabalolaLagos State, Nigeria

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  • Timeline

  • About me

    Sales Data Analyst||Retail||Collections||Chess lover

  • Education

    • Olabisi Onabanjo University(O.O.U)

      2012 - 2016
      Bachelor's degree Industrial Relations & Personnel Management
  • Experience

    • Government Day Senior Secondary School, Yankwashi

      May 2017 - Apr 2018
      Teacher
    • ConSol Limited

      Jun 2019 - Oct 2020

      * Led and supervised a debt collection team focused on collecting high-risk bad loans* Trained, managed and developed a strong collections team* Ensured all collectors followed the mandates of the Fair Debt Collections Act to protect business from liability* Provide Call Center Performance report on a daily, weekly, and monthly basis. * Negotiate payoff deadlines and payment plans* Handle Customers' questions or complaints* keep tracking outstanding debts* Record new commitment to repay debt* Register different request on different templates using CRM* Multitasking

      • Collections Team Lead

        Mar 2020 - Oct 2020
      • Debt Collection Agent

        Jun 2019 - Mar 2020
    • FairMoney

      Nov 2020 - now

      * Compile and analyze data over time to forecast sales trends* Prepare accurate reports using data from internal and external sources* Contributing to the development of sales plans and objectives* Present attainable insights to guide the sales and marketing teams * Maintaining appropriate and comprehensive records of all customer discussions* Recovering bad debts from delinquent debtors* Making outbound collection calls to debtors* Following up with clients on previous payments arrangements* Negotiating settlements with clients* Update account status and database regularly

      • Data Analyst(Sales coordinator)

        Jun 2022 - now
      • Loan Collection Specialist

        Nov 2020 - May 2022
  • Licenses & Certifications

    • FCPA, Anti-Bribery & Anti-Corruption

      Traliant
      Jul 2021
    • Certified Contact Center Professional

      NLP Limited
      May 2021
  • Honors & Awards

    • Awarded to Farawe Babalola
      Most Customer-Centric Agent Fairmoney Dec 2020