JITENDRA KUMAR GARTIA, LLB, CIAFP, LIII

Experience

• 

  Avalon Resorts, Mussoorie

  Apr 2001 - Jun 2007

  Customer Service Manager
• 

  ICICI Prudential Life Insurance Co.Ltd

  Jul 2007 - Oct 2017

  • Monitoring risk assessment, which involves analyzing risks as well as identifying, describing and estimating the operational risks affecting the business.• Conducting claim and preclaim investigation.• Registering FIR for all fraud proven cases.• Visiting the Red branches• Accurate and timely delivery of risk reports to senior management• Provide support, education and training to staff to build risk awareness within Odisha• Conducting audits of policy and compliance to standards, including liaison with internal and external auditors. Show less • Approval of all valid Claims and repudiation of all invalid Claims within financial limits.• Create Claims paying and Claims investigation guidelines for Claims Assessors and thereby implementing and monitor them.• Identify specific Investigators for conducting the Investigation based on their expertise and experience• Liaise with the Investigators for seeking regular updates on the cases assigned and thereby giving them the directions for Investigation.• Monitor Investigator’s performances and provide timely feedbacks to the investigators.• Monitor that all legal, regulatory, and best practice standards updated in the internal policies and procedures are adopted by the Claims Assessors• Ensuring all customer communication letters relating to claims are prepared and dispatched.• Coordination with the operational Functional Heads for collation of data pertaining to the service timelines Show less • Handled Ludhiana super branch and Malerkotla spoke with a team of 5 CSEs, 3 BIC and 3 CPAs.• Assessing customer feedback, evaluating the areas of improvement & providing feedback to the associates on improvement & achieving customer satisfaction matrices.• Supervising branch level operations, including service, DOPS, Underwriting and other initiatives .• Strongly adherence of the AML & KYC guidelines in order to avoid the compliance issues.• To do the vigilance underwriting so that the risk pertain to the various policies can be ascertain.• Leading the team and managing desired productivity levels for the team.• Resolving the issues of the customer & guide them according to their needs.• Maintaining the good relationship with the internal customer by providing the quality services. Show less

  • Operational Risk Manager

    Sept 2015 - Oct 2017

  • Manager Claims Investigation

    Feb 2014 - Aug 2015

  • Customer Service Manager

    Jul 2007 - Jan 2014
• 

  Max Life Insurance Company Limited

  Nov 2017 - now

  • Chief Manager- Fraud Prevention and Control Unit

    Oct 2022 - now

  • Senior Manager Fraud Prevention and Control Unit

    Apr 2022 - Nov 2022

  • Senior Manager Compliance - SIU

    Apr 2020 - Mar 2022

  • Compliance Manager

    Nov 2017 - Apr 2020