Lauren O'Connor

Experience

• 

  U.S. House of Representatives

  May 2009 - Aug 2009

  Intern, United States Congress

  Attended briefings and wrote summaries of legislation for the legislative staffConducted tours of the Capitol Building for constituentsAnswered the phones and sorted mailOrganized and responded to constituent letters

• 

  Duoc UC

  Mar 2011 - Jan 2012

  English Professor

  Taught college students at the intermediate and basic level, created lessons tailored to the students’ needs based on analysis of their errors and learning styles. Received the highest rating of all non-Chilean teachers at DUOC AlamedaSelected to teach faculty classes at the basic and conversational levelSuccessfully improved student participation in the classroom through integration of creative lessons

• 

  LaPlaza.Net

  Mar 2012 - Aug 2012

  Social Media Coordinador

  The first social media coordinator for laplaza.net, created social media campaigns through Facebook and Twitter to gain an audience base, developed unique website content, and generated forum/blog posts.

• 

  The Advisory Board Company

  Sept 2012 - Apr 2017

  Responsible for project management of technology implementation, post-launch initiatives, and data analysis of Crimson Medical Referrals - a web-based workflow platform for clinical referrals and analysis of patient care process with members ranging from large ACOs to small, rural medical groups.Create in-depth training for the hospital team and physician practices, including medical assistants and referral coordinators, on best practice use of the tool. Design custom workflows to increase referral management efficiency and productivity, drive process change management and improvement for specialist and primary care clinics. Analyze Crimson Medical Referral data to identify opportunities for referral process improvement and demonstrate return on investment. Show less Served as the primary relationship manager working for 80-plus hospital and health system contracts totaling over $2 million in revenue for the Service Line Strategy Advisor, Population Health Advisor, and Health Care IT memberships. Ensured clients received the most value from their partnership with the Advisory Board and worked with client leadership to renew contracts. Managed client projects by moderating and organizing weekly project meetings, gathering client data for customized projects, coordinating project execution and delivery, and initiating client follow-up. Launched over 500 projects by developing and executing service plans to increase utilization of custom research projects Show less

  • Health Care Technology Consultant, Crimson Medical Referrals

    Dec 2015 - Apr 2017

  • Senior Manager, Member Services

    Mar 2013 - Dec 2015

  • Associate, Research and Insights Account Management

    Sept 2012 - Mar 2013
• 

  MicroStrategy

  Apr 2017 - now

  Guide the strategic direction of MicroStrategy Education, with a focus on enhancing adoption and satisfaction of business intelligence software. Oversee internal technical training to help upskill employees in key areas, such as AI and Bitcoin. Lead the creation of clear, effective documentation to support product adoption and usage. Responsible for managing the Education Development team, focused on designing, maintaining, and optimizing customer-facing courses. Collaborate with Technology, Subject Matter Experts, Product Management, and customers to capture and incorporate new features in course content. Coordinate with Education Operations and trainers to drive successful course delivery. I develop professional classes to educate consumers of MicroStrategy, ranging from instructor-led course manuals, online learning, and certification materials, used in customer, partner, and employee training. I primarily focus on writing how to build compelling Business Intelligence dashboards and how to build best in class mobile applications.

  • Senior Director, Education

    Feb 2023 - now

  • Director, Education

    Feb 2021 - Feb 2023

  • Senior Manager, Education Development

    Jan 2019 - Feb 2021

  • Curriculum Developer

    Apr 2017 - Jan 2019