Brian S.

Experience

• 

  Enter & Escape

  Jun 2005 - Dec 2007

  Enter & Escape

  Enter & Escape are a one stop shop for Internet Access, Computer Repairs, Computer Training and various office services such as typing, scanning, faxing, etc.Being the business owner meant I was solely responsible for the quality of the services we offered and the high level of customer relations the store maintained. I spent time here teaching customers the ECDL, repairing computers and laptops, managing staff, services, payroll and banking. I also developed a unique beginners training course for computers which proved to be very popular locally. We also partook in Website design and development for some of our business customers. I sold this business in order to pursue a career in IT. Show less

• 

  Cantec Group

  Jan 2008 - Jun 2010

  Store Manager / Head Technician

  Click.ie - Formerly Cantec North EastClick.ie is a retail company who currently comprise of 12 stores. They cater to home and business customers and provide support to their customer base both in store and online. While at Click.ie, staying up to date with the most recent technologies and systems was of paramount importance.Also I was responsible for the day to day operation of the Carlow and Gorey retail stores. My duties included Staff Rota and Staff management, Payroll, Point of sale design and implementation, analyzing figures on a daily basis and ensuring that the targets of both stores were achieved.This position demanded constant communication with our head office and Suppliers, attending management meetings in our head office on a monthly basis, developing and maintaining exceptional customer relations with both our private and business clientele and involvement in improving company techniques and practices. Show less

• 

  Electronic Arts (EA)

  Nov 2011 - Apr 2024

  This role involved creating and implementing test plans and regression suites using tools including Jira, Trello, and TestRail. It included live demoing to peers and delivering global training on various projects and involvement in the creation of a new automation testing framework using Selenium/JavaScript and Git. The role also requires active participation in daily scrum meetings, go/no-go meetings, and sprint retrospectives with various teams. Additionally, it involves creating and maintaining knowledge articles and Confluence documentation to log testing strategies and project information. Show less This role involved receiving and resolving escalations from various high-profile sources, including studios, C-Suite executives, and legal entities. It required using a variety of tools and collaborating with different departments to drive resolutions and identify improvement opportunities. The role also required regular updates to stakeholders, resolving complex situations with finesse, quality, transparency and speed. A high degree of organizing was required, with each issue requiring reaching out to various stakeholders through multiple channels and maintaining relationships with internal and external partners. Additionally, it involved liaising with legal teams to implement and improve policies and processes to ensure compliance with international regulations and quality standards. Show less

  • UAT & Executive Relations

    Mar 2019 - Apr 2024

  • Executive & Customer Relations

    Nov 2011 - Mar 2019