Maddie Goff

Experience

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  First Presbyterian Church of Orange

  Nov 2013 - Nov 2016

  Supervisor & Recruiter of Youth Programing / Director of Children's & Family Ministries

  • Recruited and sought out appropriate candidates according to specific business needs.• Organized and instigated interview processes and handled employee relations.• Trained new staff members on organizational policies, ethics, and role responsibilities.• Managed strict education budget for FY2014, FY2015, and most of FY 2016. • Created and implemented innovative curriculum and event programming for members and staff.• Recruited program attendees through social media, marketing, research, and recruitment events -increasing attendance by over 25% in less than 2 months. Show less

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  Houzz

  Apr 2016 - Oct 2018

  • Built and nurtured a personal book of business with over 600 accounts to grow client lifetime value of trade professionals and commercial accounts - leading to overall increase of the Trade Program user population and recurring revenue.• Maintained effective and clear marketing strategy on behalf of the ecommerce program leading to overall increase in recognition, user engagement, and user experience.• Maximized client’s success on the platform through intentional branding and in-depth understanding of industry relevant trends.• Grew relationships through consistent follow up on professionals needs for upcoming projects while providing updates on new ecommerce developments/features. Show less • Maintained top sales position by achieving over 160% of quota for FY 2017. • Acted as an account manager for reoccurring customers, overseeing the process of ongoing projects through the entire Pre to Post sales cycle.• Selected by upper management as inaugural mentor and team row lead to manage group of twelve other ESRs, assisting in ongoing training/coaching, customer management, service solutions, and sales development.• Functioned as a Houzz platform expert and consultant to our vendors and customers, while enhancing overall customer experience and brand recognition.• Built and maintained strong relationships with key business clients, resulting in recurring and long-lasting revenue. Show less

  • Trade Account Manager

    Feb 2018 - Oct 2018

  • Ecommerce Sales

    Nov 2016 - Feb 2018

  • Marketplace Operations Coordinator

    Apr 2016 - Nov 2016
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  OrderMyGear

  Oct 2018 - Nov 2020

  • Develop, cultivate, and grow relationships with top clients/accounts on the OMG platform.• Establish comprehensive portfolios for each account detailing Key Account needs, goals, and potential obstacles.• Boost client success on the platform through in-person trainings, weekly revenue reports, quarterly business reviews, and annual business analysis.• Ensure Key Account goals are achieved/completed within predetermined timelines while clearly communicating expectations with both the client and internal teams. Show less • Nurtured, cultivated, and managed relationships with book of clients.• Established individual account needs, goals, and pain points.• Anticipated account changes, improvements, and growth opportunities.• Analyzed data in order to provide solutions and suggestions for increased growth.• Created and executed strategic plan to improve client results and experience.• Generated reports on account progress, goals, and quarterly initiatives.• Managed communications between clients and internal teams. Show less

  • Senior Key Account Manager

    Oct 2019 - Nov 2020

  • Dealer Success Manager

    Oct 2018 - Oct 2019
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  Birdeye

  Nov 2020 - now

  Customer Success Manager

  Over 60,000+ businesses across all industries trust Birdeye to give them visibility and control over their customer feedback from all channels, and use this feedback to better understand their customers, improve their operations, and influence purchase decisions.Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements where it counts.With the Birdeye platform, it’s easy to get more feedback, more insights, and more loyal customers! Show less