Experience

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  North south university

  Jun 2019 - Sept 2019

  Teaching assistant

  - Script Checking Assistance: Provided support to faculty members by assisting in scripts checking, ensuring accuracy and adherence to grading standards, to facilitate timely feedback to students.- Facilitated examination proctoring activities, ensuring a fair and secure testing environment, and assisting students with any procedural queries during the examination period.- Assisted faculty members in uploading final grades, verifying accuracy, and maintaining confidentiality of student records, in compliance with university policies and procedures. Show less

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  Ada- axiata digital bangladesh pvt. limited

  Sept 2019 - Dec 2019

  Intern, human resources department

  - Facilitated resource management activities and maintained communication with various vendors to ensure timely delivery of HR-related services and supplies.- Assisted the HR manager in maintaining proper documentation, including employee records, contracts, and HR policies, ensuring compliance with company standards and regulatory requirements.- Played a key role in handling recruitment activities, including job postings, candidate screening, and scheduling interviews, contributing to the successful hiring of qualified candidates.- Collaborated with other departments to provide support activities related to HR initiatives, fostering a culture of teamwork and alignment with organizational goals.- Actively participated in meetings for HR Operations and Admin discussions, contributing insights and ideas to enhance HR processes and improve overall organizational efficiency. Show less

• 

  Orbitax bangladesh

  Jan 2021 - Dec 2023

  - Spearheaded end-to-end recruitment and talent acquisition processes, successfully filling over 100 key positions, driving organizational growth and efficiency.- Developed and implemented comprehensive HR strategies, policies, and procedures, resulting in enhanced operational effectiveness and a 20% boost in employee engagement and retention.- Strategically redesigned performance evaluation frameworks, fostering a culture of continuous improvement and contributing to a 15% enhancement in overall employee performance.- Crafted and executed innovative learning and development initiatives, elevating employee skill sets and career progression opportunities, resulting in a notable 25% increase in proficiency.- Orchestrated strategic recruitment campaigns, securing top talent for key roles and contributing to a 20% reduction in time-to-fill metrics. Show less - Successfully managed the recruitment and hiring process for over 50 positions, ensuring timely and efficient filling of vacancies.- Developed and monitored HR strategies, resulting in a 15% improvement in employee satisfaction scores within the first year.- Designed and implemented a performance evaluation plan that led to a 10% increase in employee productivity.- Spearheaded the development and delivery of learning and development programs, resulting in a 20% increase in employee skill proficiency.- Implemented employee retention strategies that reduced turnover by 25% over a two-year period.- Oversaw general administrative functions, including payroll management for 200+ employees and benefits administration. Show less

  • Human Resources Coordinator

    Jan 2023 - Dec 2023

  • Executive Assistant

    Jan 2021 - Dec 2022
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  The body shop

  Jul 2023 - Oct 2023

  Customer consultant

  - Provided exceptional customer service by warmly greeting all customers and assisting them with product inquiries, recommendations, and purchases.- Actively engaged with customers to understand their needs and preferences, offering personalized product suggestions and skincare consultations.- Demonstrated in-depth product knowledge and expertise by effectively communicating the benefits and features of The Body Shop's products.- Assisted with stock replenishment, including unpacking deliveries, restocking shelves, and maintaining adequate inventory levels.- Contributed to achieving sales targets and KPIs by actively promoting promotions, upselling products, and driving customer loyalty through The Body Shop's loyalty program. Show less

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  University of windsor

  Aug 2023 - Apr 2024

  Student mentor

  ● Provided tailored support to 30 students in academic coursework and professional development,resulting in a 15% increase in graduation rates and a 30% reduction in project delays.● Conducted regular mentoring sessions, achieving a 30% increase in mentee satisfaction rates and a50% improvement in goal achievement.

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  Walmart canada

  Aug 2023 - Sept 2024

  Customer service representative

  - Provide exceptional Customer Service by greeting customers warmly and assisting them with product inquiries and purchase decisions.- Ensure a safe and clean work environment by adhering to Company policies, completing safety checks, and securing displays.- Process and stock fashion merchandise efficiently to maintain product availability and meet customer demand.- Merchandise non-modular fashion items according to visual merchandising standards.- Use proper signage as directed by modular guidelines to enhance product visibility and sales.- Replenish and merchandise seasonal items promptly to capitalize on customer interest and trends. Show less

• 

  The windsor women working with immigrant women

  Sept 2024 - Nov 2024

  Database:• Maintain effective databases through data entry and continuous information updates.• Update information to internal and funders databases on a timely basis.• Gather and enter required data on the client and provide reports as required by funding bodies and senior management for accountability purposes.• Maintain accurate and up-to-date client records and files, ensuring accessibility to other staff when not in the office.• Verify and update information in the client database including other administrative duties associated with making referrals.• Receive incoming referrals and screen to determine eligibility for all programs.• Facilitate referrals as necessary for those people who do not meet the organization’s guidelines when applicable.Client Services:• Develop and conduct workshops and group sessions to meet clients’ needs.• Provide settlement and adaptation services to clients as required.• Provide interpretation and translation to clients as required.• Facilitate access by providing links between clients and specific settlement needs to available resources in the community, social services, professional services, employment and government programs.• Identify and suggest information sessions to clients in accordance with their settlement needs.• Do case advocacy on behalf of clients with institutions, landlords, employers etc. and assist clients in filing appeals and complaints.• Do outreach to assess community needs, promote programs in the community and participate in networking and coalition-building with other service providers, agencies, communities, organizations and institutions providing services to clients.• Maintain client records, program statistics, and reports and provide regular updates to the program manager as required.• Ensure all record-keeping and evaluation processes are up-to-date and reported to the manager. Show less • Develop and maintain strong working relationships with individuals as well as with communityagencies and resources.• Support youth clients through the process of building meaningful relationships with the communityand each other.• Work towards the full and equitable participation of individuals and communities of all origins inCanadian society.• Work towards the elimination of barriers to participation in Canadian society and write reports on students’ progress.• Work with the team to structure activities where clear and quantifiable results are observed• Identify clear and measurable outcomes for the project.• Create and prepare project evaluation• Checking/revising/editing reports, flyers, develop outreach strategy, etc.• Generate and create reports using database systems.• Communicate and form partnerships with teachers to assist youth to attain goals in of their learningobjectives and long-term academic goals.• Participate in program evaluation process and provide input on the program delivery.• Facilitate referrals and access to appropriate services in the community if needed.• Assist in preparing statistical and progress annual report.• Respond to all program enquiries.• Provide assistance and support to program initiatives as outlined by Program Manager.• Do intake, and information and orientation sessions with youth. Show less

  • Settlement Counselor- Labor Market Access

    Oct 2024 - Nov 2024

  • Youth Worker

    Sept 2024 - Oct 2024
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  Global excel management inc.

  Nov 2024 - now

  Customer service representative

  Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;Open the initial claim and refer the person to the most suitable healthcare providers;Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;Record the interactions and transactions in the claims system and ensure a superior level of customer service. Show less