Experience

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  Hsbc

  Oct 2014 - Jun 2016

  - Responsible for assisting customers with all bank accounts related inquiries such as funds transfers, deposits, credit card maintenance & inquiries as well as other various bank products.- Responsible for Educating customers on latest bank products & service charges, forms completion & internet banking services. - Maintained up to date knowledge on the bank’s products & system updates. - Achieving high customer satisfaction rating through proactive one-call resolutions for all customer issues. - Meeting customer call guidelines for service levels, handling time, quality & productivity.- Participated in ( CDD - Qatar Process ) brief work mission from January 2016 up to May 2016 with the following responsibilities: *Conducting full customer due diligence tasks, including identification & verification, related KYC requirements & date entry for all the provided customer data. *Complying with relevant government regulations & bank internal guidelines & policies. Show less

  • CDD Analyst

    Jan 2016 - Jun 2016

  • Customer Service Representative

    Oct 2014 - Jan 2016
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  National bank of kuwait

  Jul 2016 - Jun 2019

  Financial crime compliance officer

  - Transaction monitoring reviews, deep investigations & reporting suspicious activity (STR filings) through AML systems. Fina- Approvals for high risk customers account opening & KYC updates inquiries sent from branches. - Identifying suspicious behavior patterns to recommend mitigation measures. - Assist in the administration & reviewing customer risk & KYC documentation & oversight requirements.- Provide guidance, support & recommendations to business lines in related AML risks & inquiries. Show less

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  Al ahli bank of kuwait - egypt

  Jun 2019 - Oct 2023

  Compliance aml assistant manager

  ▪ Responsible for Daily & monthly conducting transaction monitoring reviews, deep investigations, and reporting suspicious activity related to money laundering and terrorist financing (SAR filings), while maintaining a quality assurance rate of 95% to 100% for individuals & corporate accounts through generated through MIS bank systems with specified thresholds. monitoring on Foreign currency exchange transactions & inward transfers for high risk countries.▪ Responsible for monitoring & quality review on closed alerts through Oracle/AML system. ▪ Escalate high risk issues identified to Management.▪ Assist AML head in quarter reports.▪ Lead in investigation of suspicious reports, customer behavior and financial crime risks.▪ Responsible for close monitoring on Foreign currency exchange transactions (Walk in) & inward transfers for high risk countries.▪ Responsible for generating & sending weekly Aging Oracle Reports for new, open, and reassigned alerts & branch email pending inquiries for branches, clients’ accounts management, HR, wealth management, corporate department along with following up on the progress & handling branches related inquiries.▪ Improve and implement customer risk rating criteria with KYC management and procedure for both consumer and corporate customer.▪ Responsible for performing KYC/CDD/EDD on new customers and during periodic account reviews. Work with business units (branch personnel, financial advisors) to resolve account opening issues, obtain necessary information during investigations and perform on going reviews of the KYC/customer. Follow up and track all documents required to comply with EDD requirements.▪Provide on job training for new comers.▪Quality Check review on closed alerts through AML system to ensure proper handling & closure for both corporate & individuals alerts. Show less

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  Mashreq

  Oct 2023 - Sept 2024

  Kyc assistant manager - financial institutions & corresp.banking | mgn
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  Abu dhabi commercial bank - egypt

  Sept 2024 - now

  Deputy manager - compliance customer acceptance