Experience

• 

  Al saif group

  Jan 2007 - Mar 2007

  Coop trainee customer service
• 

  Tawuniya

  Jan 2010 - Mar 2010

  Coop trainee customer service
• 

  بنك البلاد | bank albilad

  Mar 2011 - now

  -Apply required restrictions on customer accounts to execute instructions of SAMA.‎‏ -Reply to e-mail inquiries from branches, departments and act accordingly. ‎‏-Implement all applications received via SAMA NET. ‎‏-Turnoff the accounts / membership transfers (freezing) .‎‏-Follow the laws and regulations of the Saudi Arabian Monetary Agency.‎‏-Responding to telephone, email and other inquiries from different sources. ‎‏-Reporting to primarily responsible for the implementation of the deduction of salary requests. ‎‏-Remove freezing of the funds .‎‏-Ensure the implementation of applications inducted in the T24 system Show less •Investigating the money laundering activities and cooperating with the competent department in case of suspicion.•Ensure that all branch employees follow the procedures and documents and ensure that the keys and secret numbers for storage are dealt with in accordance with the work procedures regulating them.•Ensure compliance with procedures and systems according to the requirements of operational risk and internal review.•Ensure that all operations employees are familiar with what has been set for them in terms of goals and how to read and achieve them, and make sure that all employees are familiar with how to apply the bank's applicable performance evaluation and their participation when "evaluation". Explain work procedures to follow up on updates to work procedures and instructions. •Ensure that operations personnel are aware of money laundering procedures. Show less • Achieving his own goals according to the budget reported to him by the branch manager.• Directing customers to customer services staff to serve profitable operations.• Achieving profitability in the branch in terms of dealing with customers and knowing their needs.• Follow-up of all new procedures, instructions, regulations and products at the country level. • Participate in morning meetings, and put forward ideas and proposals to serve the development of branch operations. • Focusing on the customer and ensuring service• quality Self-control to work under work pressure. Show less

  • ML Investigations Officer

    Feb 2019 - now

  • SAMA Enquiries fulfillment Officer

    May 2017 - Jan 2019

  • Branch Operations Manager

    Jan 2015 - Apr 2017

  • Bank head Teller

    Mar 2011 - Dec 2014