Experience

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  Corporate vacations, american express travel

  Apr 1994 - Dec 1999

  •Promoted excellent customer service through effective staff training and quality control. •Facilitated team meetings and decision-making.•Accurately and expediently completed both domestic and international reservations for 56 executives in a fast paced environment using APOLLO reservation system with 100% accuracy for 1999. •Designed Profile manual for 56 executives, updating all profiles with current information, using spreadsheets to track frequent flyer data and hotel frequent guest programs. Show less •Led, directed, and supervised a team of five agents.•Awarded 1998 Star Performer Award•Designed and created Account Specific Manual.•Represented my team at client meetings for both existing and potential clients.•Achieved distinction of Top Producer in the Bellevue office: produced $1,139,147 in sales for 1998•Led and won the Western Region competition for “Building a Middle Market Identity.”•Represented the Middle Market for the Employee Survey Committee and the Communication Action Team in the Seattle area. Show less

  • Starbucks Coffee Company On-Site -Secondary On-Site Coordinator/ V.I.P Sales Executive-Commissioned

    Apr 1994 - Dec 1999

  • Honolulu AMEX Service Office-Outside Commissioned Sales Representative-Leisure Travel/ Financial Ser

    Apr 1994 - Dec 1999

  • Bellevue Business Travel Center- Team Captain/ Key Team Player-Commissioned Sales Agent

    Apr 1994 - Dec 1999

  • Long Beach AMEX Service Office-Financial Service Representative/Accounting-Commissioned Sales

    Apr 1994 - Dec 1999
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  Comcast cable

  Jan 2000 - Nov 2005

  New business development account executive- southern new mexico

  •As Interim Sales Manager for Albuquerque 2002-2004, standardized Southern New Mexico’s procedures with Albuquerque’s, forming cohesive area procedures as well as cleaning up the databases and files in both areas. •Initiated and negotiated contracts: Solidified 65 agreements to increase revenue for Southern NM/Albuquerque in 2002 worth approximately $5,921,514 in cash flow to Comcast over the life of the agreements; 44 agreements in 2003 worth approximately $1,287,641 in cash flow over the life of the agreements; and 123 agreements in 2004 worth approximately $11,817,663 in cash flow over the life of the agreements. Solicited potential clients to increase revenue and secure business to maximize long-term market share, always maintaining the highest standards of ethical conduct when representing Comcast.•Led the Rate Standardization Project for New Mexico and Tucson to increase revenue for Small Business Commercial by researching competitive pricing, and developing Business Plus Price procedures. Produced the promotional materials and training presentation for all of the Southwest area. Attended, participated, and led meetings, and training programs, with MIS, the Training Department, and CAE Leads to implement the roll out of the “Business Plus” plan-First Quarter 2003 based on the pilot program previously completed by me in Las Cruces 2001.•Directed contract process and procedures with all teams as well as establish relationships with office managers and team members from other departments to enlist help in servicing our customers in the most efficient manner. Show less

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  Wildernest property management

  Nov 2005 - Oct 2008

  Staffed, trained, and supervised management teams at Wildernest Property Management.Lowered operating costs by analyzing staffing vs. workflow and adjustingschedules at Wildernest.•Managed Web site from content to graphics. •Managed direct mail and e-mail campaigns.•Managed reports for Occupancy and Marketing campaigns. Oversaw all Rental Dept. operations for 565 long- and short-term units. Managed the Rental and Marketing areas. Responsible for financial management, budgets, competitive analysis, IT, phones, voicemail, and personnel evaluations. Carried out profitability analyses, prepared financial reports, and performed billing and account management. Supervised a staff of 19.

  • Marketing and Web Managing Consultant

    Jan 2008 - Oct 2008

  • Director of Lodging

    Nov 2005 - Jan 2008
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  Copper mountain resort

  Jan 2008 - Oct 2008

  Rental owner service sales supervisor

  Led business development efforts, including managing monthly meet-and-greet events for homeowners and prospective renters. Directed the entire Communications program geared toward rental owners.

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  The village at copper

  Oct 2008 - Apr 2017

  Membership manager & hr manager/payroll

  The Village Copper/Copper Mountain Resort Association, Copper Mountain, CO Human Resource Manager/Membership Manager/Safety Manager/Postmasterhttp://www.coppercolorado.com- Reduced Workers Comp claims and workplace accidents at Copper Mountain by conducting safety training.- Audited and updated Copper Mountain’s Employee Handbook on an annual basis.- Reviewed Copper Mountain’s benefits package annually and then selected and rolled out new programs.- Maintained Copper Mountain’s compliance with all data security, employment laws, health and safety regulations, intellectual property rights, financial regulations, and corporate policies. Show less

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  Entereza, inc.

  Mar 2017 - Nov 2018

  Entereza is a woman-owned small business providing specialized technical and professional services to the government and prime contractors.Developed and provided the day-to-day administration of Human Resources policies, procedures and programs, strategic planning, and training development and ensured company compliance with laws and regulations. In charge of designing and developing instructional content, developing curricula for training projects, creating test questions, and reviewing content for accuracy and compliance.

  • HR Manager

    May 2017 - Nov 2018

  • Sr. Instructional Systems Designer

    Mar 2017 - May 2017
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  Excel staffing

  May 2017 - Nov 2018

  Coo/chro

  Excel Staffing offers a full range of technical and professional services to DOE/NNSA, other federal agencies across the nation. Provided the leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and systems in place to effectively grow the organization and ensure financial strength and operating efficiency.

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  Corrhealth

  Dec 2018 - now

  Director of human resources

  CorrHealth provides compassionate, comprehensive inmate healthcare programs and services inside county detention centers. Privately held, CorrHealth team members work beside our county partners. Facilities are focused on a four-state territory - Texas, New Mexico, Colorado, and Wyoming.I provide executive-level leadership and guidance to the organization’s HR operations, directing the overall provision of Human Resources services, policies, and programs for the entire organization. This includes staffing, employee relations, training and development, compensation and benefits, performance management, compliance, and organizational development. Show less