Faisal Khalil

Experience

• 

  Estarta Solutions

  Apr 2013 - Nov 2018

  Senior Support engineer

  For five years I handled more than 2000 cases with customer satisfaction 4.85/5 Duties: Identifying, diagnosing, and resolving network problems. Tactfully handling irate end users. Providing daily operational support. Writing up accurate technical documentation. Assisting with project scope development. Supporting windows desktop technologies. Monitoring network performance. Involved in developing Networking standards, procedures and documentation. Configuring Cisco Routers, Switches (beginner). Ensuring that service level agreements are met. Show less

• 

  Dimension Data Middle East and Africa

  Nov 2018 - Jan 2022

  Team Leader Collaboration engineer

  • Work on design and implementation of CUCM, UCCX and Unity clusters.• Provide post implementation support. • Provide professional service and customizing UCCX scripting. • Acting as Escalation Engineer for L3, L2 and L1 collaboration engineers. • Work on low level design and high-level design documentations for the implemented projects.

• 

  Continuant

  Aug 2021 - now

  Cisco collaboration Senior Consultant

  Provide Continuant Inc. with qualified personnel to perform support, installation, maintenance, programming, for Cisco Collaboration products (i.e: CUCM, UCCX, IM&P,Unity Connection, Attendant Console, All kinds of VOIP GW….etc)Provide Continuant Inc. with consultation service for new projects and set Details such as: level of efforts, needed resources assignment, high-level and low-level designs.Provide Continuant Inc. with quarterly health check reports for their managed-service clients Provide Continuant Inc. with recommendation to keep their existing clients networks stable Create new sales opportunity by keeping the clients up to date with the latest Cisco Unified communication technology via quarterly meeting Show less

• 

  ALGOSYSTEMS S.A.

  Dec 2022 - Dec 2023

  Cisco Collaboration Consultant

  Writing up accurate technical documentation. Assisting with project scope development.Supporting windows desktop technologies. Monitoring network performance.Involved in developing Networking standards, procedures and documentation.Consultation service for new projects and set Details such as: level of efforts, needed resources assignment, high-level and low-level designs.