Alexander Malaga

Experience

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  Best Buy

  Mar 2006 - Jul 2010

  • Responsible for a team of 15 associates providing consistent, timely and efficient delivery of services and customer support• Build sales solutions that engaged the customer and drove profitability• Directly supervise, train, develop and retain associates• Encourage friendly and fun internal competition complete with bragging rights• Integrate strategic partnerships to further sales, training, and customer success initiatives• Achieve record sales, consistently surpassing sales quotas in regards to wireless phones, services, and accessories Show less

  • Assistant Manager

    Mar 2009 - Jul 2010

  • Wireless Consultant

    Mar 2008 - Mar 2009

  • Department Manager

    Mar 2007 - Mar 2008

  • Computer Specialist/Financial Advisor

    Mar 2006 - Mar 2007
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  AT&T

  Jul 2010 - Mar 2012

  Retail Sales Consultant

  • Provide customers with expert knowledge, guidance, and support of company products and services• Successfully cultivate new and existing relationships with clientele to develop connections and achieve increased sales• Deliver excellent results by consistently achieving assigned goals for customer experience, sales, revenue and productivity

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  Verizon

  Mar 2012 - Oct 2012

  Retail Sales Consultant

  • Proactively greet prospected customers as they enter the store• Built expertise on products and services by completing online and in-store training modules• Retail sales of Verizon wireless phones and equipment• Meet and exceed sales objectives with superior management and sales implementation• Provide customers with comprehensive service and support• Build business clientele through in-store customer engagement, referrals and outbound calls

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  Lowe's Companies, Inc.

  Oct 2012 - Jun 2014

  Customer Service Representative
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  Direct Success, Inc.

  Apr 2014 - Jun 2018

  • Operate as a lead point of contact by building and maintaining strong relationships and actively addressing any potential obstacles or concerns for key HCPs • Proactively educate HCP on our services• Liaise with internal departments to ensure HCP needs are fully and effectively met• Gather data and conduct market analysis regarding HCP’s and Rx filled by DSP• Conduct intensive research pertaining to channel development, service/product development, and program implementation • Implement and manage sales strategies to achieve aggressive goals related to medications filled by DSP• Provide market feedback to the company leadership regarding competitive offerings, prospect needs, and business development ideas • Proactively follow up and solicit all forms of feedback from HCP’s on their current and future needs• Create and update internal procedures needed for everyday functions• Manage and train small classes of new employees on all required job responsibilities and systems used• Perform all required pharmacy technician duties including data entry, insurance adjudication and denials, patient maintenance, filling of prescriptions, and the doctor calls in compliance with HIPPA laws Show less

  • Certified Pharmacy Technician

    Apr 2014 - Jun 2018

  • Sales Representative

    Apr 2014 - Jun 2018
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  Samsung Electronics America

  Oct 2018 - Nov 2020

  Samsung Experience Consultant

  • Conduct consumer-facing activities in order to meet sales goals• Demonstrate key features and benefits, assist consumers with the setup of devices and troubleshoot issues• Conduct product training for sales reps to facilitate consumer engagement and sales• Conduct consumer skills workshops• Build brand presence through merchandising and display maintenance• Make a significant impact on sales across multiple categories and improve the consumers’ buying experience• Demonstrate effective decision-making and problem-solving skills, while exhibiting professional sound judgment Show less

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  Premium Retail Services

  Nov 2020 - Feb 2022

  Google Chromebook Specialist

  • Responsible for all aspects of client product support including training, sales support, merchandising and demonstration.• Ensured product display is consistent with protocol, plan-o-gram compliance, and interactive displays working properly, overall appearance and presentations standards excel over competitive products.• Identified additional signage opportunities at store level and communicates to management. Ensure correct inventory levels/needs are communicated to supervisor and through reporting in service order as requested. Identifies sales opportunities at store level (traffic awareness).• Trained retail staff on client products, equipment operations, messaging, sales enabling skills, promotions, new product launches, etc. Build and maintain long-term trusting relationships with retail store associates, retail management, and client management. Maintain consistency and a highly visible presence in designated retail stores. Show less

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  CITY Furniture

  Feb 2022 - now

  MIT/ Sales Consultant

  Hold the company record for selling $101K in one day of sale.Anticipate client needs to guide customers through personalized recommendations with a high level of product knowledge to exceed company sales goals within first 30 days of employment.Utilize technology such as IPADs to complete training, sales, and inventory checking.