Ignacio Fernandez Alegria

Experience

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  Missionary Training Center

  Jan 2017 - Jun 2018

  Trilingual Administrative Trainee

  • Performed simultaneous translation from Portuguese to Spanish for a group of approximately 90 students during orientations;• Interacted with the general public and facilitated the arrival of approximately 80 international students per week;• Trained a new administrative trainee on the various administrative functions over a period of 4 weeks.• Collected and organized timecards for more than 30 employees monthly.• Successfully completed a Business Administration course for trainees at the School & Business Integration Center (14 months). Show less

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  The Church of Jesus Christ of Latter-day Saints

  Jul 2018 - Jul 2020

  Public Relations Volunteer Representative

  • Facilitated the work among 150 collaborators by assisting them in their goal-setting process and providing constructive feedback and training across the organization according to needs and objectives. • Coordinated the distribution of materials and the logistics of passengers between the states of Sergipe and Alagoas.• Received and analyzed weekly and monthly KPI’s and reported directly to the President of the organization. • Assisted more than 50 international collaborators to process their visas and passports, working closely with consulate and embassy representatives and interacting with them in English, Spanish and Portuguese. Show less

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  Amazon

  Oct 2020 - Mar 2021

  VCS Assosciate Amazon Brasil

  ● Assisted about 30 customers daily through phone and email solve any issues related to the product, shipment, and other needs.● Provided training on “Best Customer Service Practices” for a team of 19 collaborators daily.● Assessed customer satisfaction surveys and provided one-on-one customized feedback for team members resulting in a 5% increase in overall team results.● Participated in weekly meetings with the team manager to review and analyze department KPI’s (Key Performance Indicators), and plan training according to the needs of the team. Show less

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  Sistema Saipos

  Mar 2021 - Aug 2021

  Support Analyst
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  Brigham Young University - Idaho

  Jan 2022 - Apr 2023

  Peer Advisor

  ● Advise and counsel approximately 200 to 400 students for fall,winter, and spring semesters; analyze records in preparation forappointments.● Use assessment skills learned in my psychology classes andwork meetings to understand and evaluate students’ needsregarding their academic path.● Plan schedules, recommend courses, and determine appropriateeducation solutions for different types of students.● Provide students with information on such topics as collegedegree programs and admission requirements and financial aid. Show less

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  Ensign College

  Jan 2024 - now

  Student Financial Services

  -Respond promptly to student inquiries regarding their financial accounts, explaining payment options, deadlines, and any relevant policies or procedures.- Administer student accounts by accurately recording transactions such as tuition payments, fees, and refunds.-Work closely with other departments, such as admissions and registrar offices, to address student financial issues and resolve discrepancies.- Stay informed about changes in financial aid regulations, policies, and procedures to provide accurate information and guidance to students.-Participate in training sessions or professional development opportunities to enhance knowledge and skills related to student financial services and customer service. Show less