J B

Experience

• 

  Genpact

  Jan 2007 - Nov 2010

  Process Developer

  •Worked for collections for Nissan Motor Acceptance Corporation. (US Process)•Worked for Order Management, Accounts and Adjustments Department of Cadbury. (US Process) •Handled Order to Cash •Collating and Consolidating process data for MIS and Dashboard data reporting to the senior management and offshore client as well.•Worked on process improvement and enhancement ideas through LEAN projects in the process and thereby maximized customer satisfaction. •Designed and Established SOP (Standard Operating Procedure) on the floor to ensure that the quality standards are met at as per the SLA (Service Level Agreement). Show less

• 

  TactIndia Pvt. ltd.

  Dec 2010 - Aug 2011

  Assistant Manager

  • Handling complex and sensitive Due Diligence assignments with potential of impacting large investments for Clients in Telecom and FMCG sectors.• Proven skills in overt and covert research, information gathering and unearthing of facts assisting large corporations in making better informed decisions. • As a Due Diligence specialist the scope of work includes identifying the risk exposures, understanding the financials, compliance checks, legal and reputation due diligence.• Preparation of Risk reports which in turn enables the large Multinational clients to understand & manage the related potential risks of their prospective vendors and associates. Show less

• 

  Jyoti sky mart

  Dec 2011 - Mar 2014

  Manager- Training and operations

  •Ensuring distribution management including expansion in existing DSA, existing distributors, existing Teleshops•Keeping a track of target achievement and conducting weekly meetings for the target updates•Taking updates from Sales Managers, Distributors and dispatch department •Ensuring people development by conducting monthly Training and Value Addition programs•Continuous interaction with distributors to increase the existing number•Regular interaction with various advertisement and event management companies for the purpose of sales promotions and campaigns•Distribution Management and Process improvement including sales distribution and processes Show less

• 

  My Money Planet

  Apr 2014 - May 2016

  Manager- Training & Customer Service

  • Identifying and eliminating barriers to accuracy, productivity, and quality• Focus on management of SLA, quality and customer experience• Trouble shooting in case of issues relating to process affecting the SLAs• Supporting Business and providing solutions to customer pain points• Handling complex and ambiguous scenarios• Managing reporting and analysis and taking team huddles weekly

• 

  WM

  Jun 2016 - Feb 2018

  Processing Lead
• 

  Amazon

  Feb 2018 - now

  • Group Manager

    Jun 2022 - now

  • Team Manager

    Feb 2018 - May 2022