Jim Cardenas CFI Legacy

Experience

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  Nordstrom

  Oct 1987 - Jun 2002

  Loss Prevention Manager, Regional Internal Investigations Manager, Agent

  • Conducted investigations and interviews in multi-store environment. Chosen to travel to stores outside region to conduct investigations and interviews.• Hired, trained, supervised, evaluated and disciplined investigation team of 5.• Generated and reviewed exception based reports daily to identify employee caused loss; managed full process of detection, interview, and prosecution of employee theft cases.• Coordinated and facilitated training of all loss prevention personnel in 9 full-line stores.• Worked closely with District Attorney and Police Departments on major crime investigations.• Responsible for all aspects of Loss Prevention including the apprehension of shoplifters, employee theft, investigations, and interrogations.• Hired, trained, supervised, evaluated and disciplined loss prevention staff of 7.• Responsible for reducing product loss in store.• Conducted internal and external investigations.• Ensured customer and employee safety. Show less

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  Big Lots

  Jul 2002 - Aug 2007

  District Loss Prevention Manager

  • Initiated and conducted investigations into all known or suspected violations of corporate policy with specific attention to possible theft.• Served as liaison between local public authorities and company to coordinate and acquire information for the prosecution of individuals suspected of company theft.• Conducted store audits and special audits evaluating all phases of store operations for policy/procedure compliance.• Provided management reports summarizing and analyzing losses identified through audits and investigations. Recommended and implemented corrective actions.• Coordinated all physical security for district stores. Installed and monitored electronic surveillance equipment and other security devices. Provided necessary Loss Prevention consultation and technical assistance to store management.• Assisted with Human Resource investigations as needed.• Conducted Loss Prevention training on policies and procedures. Show less

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  Fresh & Easy

  Aug 2007 - Dec 2015

  Area Loss Prevention Manager AZ, CA, & NV

  • Conducted internal and external theft investigations including interviews and interrogations bringing the investigations to successful conclusions. Actively partnered with law enforcement agencies, providing assistance with their investigations when needed.• As the senior member of the Loss Prevention & Security Department formed working partnerships with the Executive and Senior Management teams in developing Loss Prevention policies and strategies for the business.• Developed and implemented the training program for new Area Loss Prevention & Security Managers. In addition, developed and presented training classes for Store Management personnel.• Worked with Loss Prevention & Security as well as Retail Operations personnel to develop and implement a Loss Prevention & Security audit program for the stores. This helped the stores achieve their overall goal of 1% shrink.• Worked with the various Loss Prevention & Security vendors (CCTV, burglary alarm system, access control systems, safe providers, EAS, exception based reporting systems and guard companies), including negotiating terms, developing programs and supervising implementation of the various programs.• Assisted with Human Resources investigations as needed.• Responsible for all Loss Prevention issues in 67 stores (at peak). Show less

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  Lucky Dragon Hotel & Casino

  Oct 2016 - Jan 2018

  Surveillance Investigator

  Performing comprehensive surveillance functions of casino operation. • Observed and reported any and all gaming violations and/or thefts of property and ensure these are documented.• Initiated and conducted internal investigations for suspected or known theft.• Used data from the POS system for voids, no sales, etc., audit food and beverage cashiers.• Proactively conducted cage transaction, fill, credit, and marker audits.

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  HS Brands Global

  Aug 2017 - Feb 2021

  Investigator at HS Brands International (The Mershimer Group)

  • Conduct on-call loss investigations, compliance audits, integrity shopping, and other related projects. • Ensures compliance with the Company's loss prevention, physical security, safety polices and expectations. • Evaluate and measure compliance with business operating standards, guest experiences, to reduce inventory shrinkage and other losses suffered by retailers.

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  Rio Suite Hotel & Casino

  Jan 2018 - now

  •Observe casino and casino hotel operations for irregular activities such as cheating or theft by employees or patrons.•Report all violations and suspicious behaviors.•Monitor establishment activities to ensure adherences to all state gaming regulations and company policies and procedures.•Provide assistance to management and supervisors as requested.•Maintain confidentiality of all Hotel/Casino operations.•Using data from the POS system for voids, no sales etc., proactively audit food and beverage cashiers. Show less

  • Asst. Supervisor Surveillance

    Jun 2022 - now

  • Surveillance Agent

    Jan 2018 - Jun 2022