Heather Moore

Experience

• 

  Neurological Medicine, P.A.

  May 1989 - May 1990

  Medical Office Clerk

  • Reviewed records for completeness, accuracy, and compliance with regulations. • Retrieved patient medical records for physicians, technicians, or other medical personnel. • Processed patient admission or discharge documents.

• 

  Coca-Cola Enterprises, Inc.

  Mar 1991 - Oct 2003

  Lead ClerkDispatcher/Inventory Analyst

  • Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. • Interpreted and explained human resources policies, procedures, laws, standards, or regulations. • Processed hiring-related paperwork. • Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. • Assisted with employee relations issues, such as harassment allegations, work complaints, or other employee concerns.• Communicated effectively in writing as appropriate for the needs of the supervisor.• Identified complex problems and reviewed related information to develop and evaluate options and implement solutions.• Knowledge of principles and processes for providing customer and personal services. This included customer needs assessment, met quality standards for services, and evaluated customer satisfaction.• Utilized inventory management software — Inventory tracking software.• Processed billing• Processed payroll• Monitored personnel or equipment locations and utilization to coordinate service and schedules.• Oversaw all communications within specifically assigned territories.• Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment.• Prepared daily work and run schedules. Show less

• 

  Ideal Academy Public Charter

  Aug 2006 - Aug 2008

  Classroom Instructor

  • Established and enforced rules for behavior and procedures for maintaining order among the students for whom they are responsible. • Prepared students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks. • Provided a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play. • Prepared and implemented remedial programs for students requiring extra help. • Planned, administered, and graded tests and assignments to evaluate students' progress. • Enforced administration policies and rules governing students. • Assigned and graded class work and homework. • Used computers, audio-visual aids, and other equipment and materials to supplement presentations. • Prepared for assigned classes and showed written evidence of preparation upon request of immediate supervisors. • Maintained accurate and completed student records as required by laws, district policies, and administrative regulations. • Organized and labeled materials and display students' work. • Planned assignments for teacher assistants. • Developed and supervised class projects, field trips, visits by guest speakers or other experiential activities, and guided students in learning from those activities. • Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Show less

• 

  Excellence Christian School

  Aug 2008 - Jun 2018

  Classroom Instructor

  • Instructed students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations. • Established clear objectives for all lessons, units, and projects and communicate those objectives to students. • Created and enforced rules for behavior and procedures for maintaining order among the students for whom they are responsible. • Met with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs. • Prepared and implemented remedial programs for students requiring extra help. • Enforced administration policies and rules governing students. • Maintained accurate and complete student records as required by laws, district policies, and administrative regulations. • Created and maintained a safe, positive, instructional-focused environment. • Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. • Provided behavioral and social emotional support, instruction, and skill-building to support students’ needs. Show less

• 

  ITutorGroup

  Sept 2017 - Aug 2019

  Online Instructor

  • Listen to and understand information and ideas presented through spoken and written words.• Communicate information and ideas in speaking so others will understand.• Speak clearly for student understanding.• Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students. • Assess students' progress throughout tutoring sessions. • Communicate students' progress to students and parents

• 

  Anne Arundel County Public Schools

  Aug 2019 - now

  Elementary School Teacher