TURKI BIN RASHEED

Experience

• 

  SGS - Saudi Ground Services

  May 2009 - May 2010

  Admin Support Agent

  • Provides information to customers by verifying understanding of request; answering questions; offering assistance.• Resolves problems by identifying the problem; explaining procedures; forwarding required adjustments.• Improves quality results by evaluating processes; recommending changes.• Updates job knowledge by participating in educational opportunities.• Accomplishes customer service and organization mission by completing related results as needed.• Handles inquiries from prospective customers or clients• Assists customers effectively by solving customer disputes• Provides customer additional information or explains services• Tactfully handles confrontational or stressful interactions with the public• Completes supporting paperwork and data entry as required• Accurately captures customer information• Greet customers as they arrive and ask to provide any kind of assistance Show less

• 

  APPLICATION HOUSE

  Jun 2017 - Feb 2018

  Executive Secretary

  • Maintain the executive's agenda and assist in planning appointments, board meetings, conferences, etc.• Attend meetings and keep minutes• Receive and screen phone calls and redirect them when appropriate2• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages, etc.) • Make travel arrangements for executives • Handle confidential documents ensuring they remain secure• Prepare invoices or financial statements and provide assistance in bookkeeping• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders• Maintain electronic and paper records ensuring information is organized and easily accessible• Conduct research and prepare presentations or reports as assigned Show less

• 

  Al Tayyar Travel Group

  Feb 2018 - Jun 2018

  General Accountant

  • Contacted customers as soon as issues arose to immediately find a resolution before problems escalated• Asked appropriate open-ended questions to discover prospects' needs and requirements• Contacted customers to discuss payment schedules and set up or immediately process payments• Persistently reached out to customers with extremely past due accounts to recover lost revenue

• 

  Sunset Travel Agency

  Jun 2018 - Dec 2020

  Operations Manager

  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate• Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to the corporate committee• Conducted performance reviews each quarter, offering praise and recommendations for improvement• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies

• 

  Cenomi Centers

  Dec 2020 - Feb 2023

  Leasing Executive
• 

  STC Bank

  Mar 2024 - now

  Senior Procurement Specialist