DeShonda N. Lyte,CSM

Experience

• 

  AT&T

  May 1997 - Dec 2016

  Effective project and lifecycle manager for enterprise accounts yielding revenues ranging from $1M to $15M annually. Led teams including Sales, Project Coordinators, Engineers, Billing Specialists, and tiered care and technical support in the delivery of projects encompassing data, internet, wireless, and voice service products.> Escalation Management: Served as escalation manager and responded to direct questions from IT Directors and Operations Managers on the effects of missed activities and provided root cause analysis. > Project Coordination: Facilitated work hand-offs across functions within projects.> Relationship Management: Established and maintained in-depth relationships with enterprise customers and provided on-going assessment of business needs to provide product and service recommendations. > Project Management: Defined project scope and objectives, determined required resources, planned and scheduled work activities, provided project team leadership, and ensured projects met timetables for all deliverables.> Liaison: Served as customer liaison for on-going service delivery and service assurance.> Analytical Skills: Provided root cause analysis for failed service on all products.Highlights:- Member of AT&T’s “Gold Club” in recognition for exceeding performance goals.- Leveraged subject matter expertise to manage unique internal and external components, ensuring maximum reliability of connectivity for 40,000+ high-priority 3M wirelessly enabled devices. Show less Coordinated all aspects of national contract implementation and management for global wireless accounts, delivering customized business solutions of wireless voice, data, applications, and mobile technologies. Provided day to day administration and management for accounts such as Allstate Insurance, State Farm Insurance, Accenture, Grainger Corporation, Sara Lee Corporation, BP Corporation, 3M, and Hyatt Hotels Corporation. > Project Management: Performed project management of large equipment and service deployments including contract implementation, provisioning, program onboarding, and customer training.> Liaison: Liaison and escalation point for clients, internal partners, and 3rd party IT organizations.> Training: Conducted customer training onsite and via web-based tools such as teleconferencing and Skype for Business on the use of customized websites and eTools, and resources for program management. > Change Management: Monitored and consulted on charges and usage to maximize customer ROI.> Seminars: Provided end-user training at customer sites as well as group seminars to facilitate high levels of program enrollment, product sales, and contract development.Highlights:- Managed 15+ contract implementations for franchise Hyatt Hotels over 3 years, contributing significantly to revenue growth exceeding $13M.- Repeatedly recognized by management, peers and clients as an outstanding leader in project and global account management. Show less Managed short- and long-term sales initiatives throughout national enterprise markets. Responsible for aiding new business development while maximizing service quality and account retention.> Strategy Development: Played a key role in customer’s internal strategy sessions in a consulting capacity for global communication solutions.> Program Management: Coordinated the timely implementation and proper performance of wireless service programs according to service level agreements and contract deadlines. Show less

  • Enterprise Service Manager & Project Specialist

    Feb 2015 - Dec 2016

  • Business Service Manager

    May 1999 - Feb 2015

  • Business Sales Consultant

    May 1997 - May 1999
• 

  UScellular

  Sept 2018 - now

  Senior Enterprise Project Manager (12/2020-Present) / Enterprise Project Manager (9/2018-12/2020)

  Effective project leader with accountability for driving the success of more than 15 associates in the successful execution of multi-million dollar enterprise initiatives. Accountable for the management of all processes within the entire project lifecycle; utilize Waterfall, Agile, and hybrid methodologies. > Strategic Planning: Develop strategic project plans, manage scope, budgets, issues, and risks, and support teams with the removal of roadblocks through proper stakeholder management and engagement.> Change Management: Serve as a dedicated change management agent responsible for transition to business from project delivery to lifecycle management.> Risk Management: Conduct meticulous risk monitoring and controls to ensure achievement of expected outcomes, timelines, and budget expectations; initiate calculated cost control measures.> Documentation: Prepare comprehensive project documentation and continuously communicate project status; provide weekly progress reports to stakeholders and the leadership team.> Project Management: Responsible for project resource assignment, setting deadlines, and supporting impact analysis, project dependencies, and change tracking.> Financial Management: Consistently manage revenue or cost responsibility in excess of more than $1M per project.Highlights:- Drove the success of The After School Access Project that connected communities by providing more than $29M in wireless hotspots and service to more than 100,000 students nationwide.- Received the People’s Choice Award Nomination for exemplifying the Continuous Improvement Model.5-time recipient of US Cellular’s Dynamic Deed award in recognition of outstanding performance by leadership and peers.- Led The Emergency Broadband Benefit Program, an accelerated initiative in partnership with a government funded program that delivered a $3.2B subsidy to assist individuals with receiving affordable internet access. Show less