Matthew Muzerie

Experience

• 

  O2 (Telefónica UK)

  Nov 2004 - Sept 2007

  I was responsible for managing each game project from delivery date to when it was ready publishing. As the lead tester for my projects it was up to me to decide which bugs were deal breakers or which could be fixed at a later date or waived entirely. Once the game passed QA and was green lit for publishing it was my responsibility to publish it to O2's portal using their mobile platform CMS (Content Management System). During this period I also worked on testing and administering O2's new portal and CMS that was in development to replace the current one. Responsibilities:Managing QA process for each project.Final say on what problems halted the game and which could be waived.Packaging each game for publishing.Publishing of each game to the portal.Administrating the CMS and the frequent work required on that.Identifying any service problems with the CMS & Portal and liaising with the technology providers to have the problem(s) solved.Ensuring all content was kept up to date and in working order.Testing the new portal during development.Providing feedback to the developers during the process. Show less I worked in O2's mobile games team testing mobile games delivered to us from our Clients. This was to ensure all the SKUs in a single game submission were in working order and void of any bugs before they were published on O2's mobile games platform for customers to purchase via mobile internet. This also included OTA (Over The Air) testing of the uploaded content to ensure it was compatible with O2's portal.Responsibilities:Extensive QA on all master SKUs of a handset family/group.QA on compatible SKUs.Identifying in game bugs, performance problems & compatibility issues.Tracking known bugs during while they are corrected and liaising with Content Partner during resolution process.Testing and verification of backfill and game updates. Show less

  • Lead QA Tester & Platform Manager

    Nov 2004 - Sept 2007

  • QA (Quality Assurance) Tester

    Nov 2004 - Jan 2006
• 

  Player X

  Sept 2007 - Jan 2009

  Portal Assistant Manager

  At Player X we provided portal management services. The management of O2's mobile games portal was awarded to Player X and we transferred over to manage it. With my team of technicians we covered the QA, deployment & technical management of our portal for our client(s). During this time we migrated O2's mobile games portal from its previous platform to a new CMS platform provided by our technology provider and worked on integrating it into O2's systems while continuing to work on new content projects and testing new features implemented on the platform.Responsibilities:Managing and leading a team of portal techniciansEnsuring all content/projects passed through the QA and deployment process in due time for their launch date.Working closely with our other technical departments during the process for each project.Liaising with our platform providers on any problems.Working with our platform providers to implement new platforms. Ensuring that content was migrated across and integrated into our client's systems. Testing the new platform to ensure all aspects were operational. Show less

• 

  Zed

  Jan 2009 - Apr 2011

  Portal Services Manager

  As Portal Services Manager I am the client facing technical lead on the management of our platforms. During this time I worked on setting up new platforms and digital storefronts for Orange UK and The Game Group plc. After achieving live status on the platforms it was then a case of managing the daily regular tasks performed as part of our Portal Management Services along with managing new projects & requests from our clients that add to the platforms features and functionality. Responsibilities:Project Managing the Orange UK and Game Group plc portals/platforms.Training the Portal Management team on using the new Content Management Systems.Identifying weak points in our platforms and working with the technical team to provide a solution to further improve the systems.Working on our reporting database to provide performance reports for my superiors and clients.Working with our technology providers to set up new portals for Orange UK and Game Group plc managing implementations of new features on said platforms.Day to day management of the Portal Services work on O2, Orange UK and GAME UK's portals.Training the technicians on how to operate multiple Content Management Systems from different technology providers.Managing the constant addition of new feature updates and raised issues on our platforms. Show less

• 

  Bloomberg

  Apr 2011 - now

  Technical Support Team Leader in Technical Operations.- Managed a team of Technical Support Representatives- Set goals, targets and objectives for my team with the aim of helping them grow and progress.- Managed performance employee needs and requests.- Delivered training to department new hires and other teams on our technologies. Primary focus on our API and Virtualisation.- Technical Account Manager for 3 of our largest clients. This involved working closely with them on changes to our systems along with outage and problem management. Meeting regularly with them to build a relationship and help find solutions to any technical problems. - Managed and delivered training to our clients IT and marketdata on the technologies of our products and system infrastructure. - Involved in the recruitment of new employees, conducting interviews and shaping our hiring process.- Set strategy for support of one of our key products, our API. Analysing trends in faults/problems, working with our engineering and SWQA to improve the reliability of the product, enhance features and escalate major outtages. Primary support lead for API product. Set support model and designed training centred around it. Show less Providing client facing Hardware, Software and Network support for Bloomberg financial products and services.- Troubleshooting problems with the Bloomberg Professional Service application and associated products. - Supporting, monitoring and troubleshooting network connectivity issues on internal network and client side routers and dedicated lines. Involved a lot of work on network infrastructure.- Hardware troubleshooting on x86 based Windows PCs- Software troubleshooting on Windows. - Key contact for clients on implementing and using our products in Virtual Environments, majority of it in Citrix Xenapp, Xendeskop and VMWare View/Horizon.- Assisting clients utilising our API for integration of our data into MS Office and their 3rd party applications. - Working with our inhouse engineers on potential bugs/issues and working to resolve them. - providing technical account management for key large clients, was the dedicated major account contact for 4 of our large clients. This involved working with them to build a relationship with their techs and marketdata as a go to contact for any issues or projects being worked on. Show less

  • Enterprise Data - EMEA Specialist Support Manager

    Aug 2023 - now

  • Enterprise Data Solution Engineer

    Aug 2021 - Aug 2023

  • Enterprise Data Production Support

    Aug 2016 - Jul 2021

  • Global Technical Support Team Leader

    Jul 2013 - Aug 2016

  • Global Technical Support

    Apr 2011 - Aug 2016