Aditya Shelke

Experience

• 

  Bharti Airtel

  Nov 2016 - Oct 2021

  • Manages all customer retention activities In B2B segment. • Taking initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. • Maintaining industry relationships and develops budgets and controls costs. • Assist in the development and implementation of customer service initiatives. • Solving customer requests and proactively offer ideas and insights to improve the customer experience.• Work quickly to address and resolve customer issues. • Notify the sales team of new sales and cross-selling opportunities

  • Retention Manager

    Feb 2019 - Oct 2021

  • Corporate Relations Manager

    Nov 2016 - Jan 2019
• 

  ICICI BANK

  Nov 2021 - now

  Account Manager - Global Transaction Banking

  •Increase revenue from existing relationships andexplore different business opportunities withexisting clients.•Cater to trade finance and cash management service requirements of corporate clients •Interface with 1st line of defence, business personnel to ensure KYC and Due diligence needs are met.•Verify that all KYC & CIP data was collected in accordance with bank procedures under the direction of RBI Regulations.