Adam Horn

Experience

• 

  Village of Mundelein

  Jan 2016 - Apr 2016

  Student Intern

  •Assisted officers during all shifts in areas of observation, surveillance and patrol•Directed traffic, created crash diagrams, preserved crime scenes, and performed administration duties•Maintained weekly activity reports and assisted officers and investigators•Gained real-time hands on experience working in the law enforcement profession

• 

  Apex3 Security

  Aug 2016 - Jul 2017

  Public Safety Officer

  •Provided security at multiple residential gated communities by strictly enforcing guest, visitor and resident entry•Enforced laws by making traffic stops with marked public safety vehicle•Provided service calls within communities as needed per the request of Lake and Cook County officers

• 

  LAKE BLUFF, VILLAGE OF

  Aug 2017 - Mar 2018

  Patrol Officer

  •Sought to promote, preserve and deliver feeling of security, safety and services to citizens in Lake Bluff •Provided maintenance of law and order in the village •Provided effective means to reduce crime through education, patrol duties, investigation, apprehension of suspects, and recovery of evidence and property

• 

  U.S. Security Associates, Inc.

  Mar 2018 - Sept 2018

  Armed Security Officer

  •Conducted thorough patrols throughout and around Klein Tools in Lincolnshire, IL•Created reports pertaining to issues that occurred while on patrol during my shift•Worked access control and monitored surveillance cameras

• 

  Lake County Sheriff's Office

  Oct 2018 - May 2019

  Correctional Officer

  •Maintained a safe environment for corrections staff and inmates at the Lake County Correctional Facility•Performed work related to community protection, public safety and victim’s rights through custodial supervision of sentenced individuals and pre-trial detainees•Managed inmate housing unit while acting as a first responder when emergency situations occurred

• 

  BMM Logistics, Inc.

  Aug 2019 - Aug 2020

  Account Executive

  •Inform and educate potential carriers on innovative ways our company delivers supply chain solutions•Create portfolio of accounts through prospecting and engaging clients while providing consultative logistics solutions based on individual customer needs•Maintain and grow Accounts through daily communication with logistic carriers providing opportunity to navigate longer sales cycles and develop account-specific strategies

• 

  CVS Health

  Aug 2020 - now

  •Work alongside Grantees such as AIDS service organizations (Ryan White clinics), STD, Family Planning Clinics and Federally Qualified Health Clinics (FQHCs)•Help clients administer their contracted pharmacies, both CVS & non-CVS, while providing tools & resources to help expand the economic benefits of the 340B program•Collaborate across the CVS enterprise to find solutions, present new opportunities, and consult on industry trends and best practices•Maintain high-level relationships with Covered Entities •Practice proactive account management by delivering Client Profile presentations Show less •Enroll new members into CVS Specialty Pharmacy by communicating with patients, medical/insurance providers and drug manufacturers to ensure patients get their specialty medications•Assist callers with placing prescription orders, refills, tracking and checking status of patient’s medications and insurance prior authorizations by utilizing HBS, SPRx and PeopleSafe systems.•Assist callers with billing inquiries, copay assistance and grants to help patients afford their medication, also smoothly transition callers to the pharmacist with questions pertaining to medication dosing and side effects•November 2021, given additional responsibilities to assist Web Support Team•Utilize SPARCS to assist CVS Specialty patients create online account to manage specialty prescriptions with placing orders, managing method of payment and maintaining communication with the Specialty Care Team •Unlock accounts, update security questions, change emails, reset passwords and deactivate accounts for members to seamlessly access CVS Specialty Pharmacy through the online application and websiteGenerates Information Technology (IT) tickets for the IT team to access and individually service patients online account to resolve a specific technical issue•April 2022, began assisting with Outbound Calls TeamCommunicate with new CVS Specialty patients to educate about our pharmacy services when patient’s insurance changes, CVS merges with another pharmacy and when CVS Sales Team acquires a new client•Make transition to CVS Specialty flawless by enrolling new members and gathering all necessary information in a timely manner to prevent discrepancy in patient drug therapy•Maintain data entries in Excel for every call and contact made with new patients to track daily progress when assigned with specific target of patients to contact Show less

  • Account Manager Analyst

    Sept 2022 - now

  • Customer Care Representative

    Aug 2020 - Sept 2022