Louis A. Lenglet, M.S.

Experience

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  Sofitel

  Oct 2007 - Oct 2015

  Guest Relations Manager

  • Manage and motivate the Guest Relations, Front Desk, Guest Services, PBX staff • Created and implemented Standard Operating Procedures to enhance service quality • Served as the main point of contact for VIP guests• Manager on Duty on behalf of General Manager

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  Accor

  Oct 2015 - Oct 2016

  Development & Project Manager

  Development & Project Manager 2015 – 2016• Oversaw the rebranding of two luxury hotel properties and the introduction of the Pullman brand to the North American Market. Reported directly to the Vice President of Development • Develop scope and schedule for assigned projects.• Prepare/update project status reports, process purchase orders and invoices, update tracking reports, and maintain files for due diligence and financials.• Proactively manage project-related issues.• Conduct and document all project-related meetings.• Coordinate and track all vendor RFPs in coordination with the Procurement team.• Maintain accurate and consistent electronic files and documentation• Coordinate activities of contractors and sub-contractors related to project submittals, RFIs, change orders, payment requisitions, and punch list signoffs• Created pro forma projections for new business opportunities Show less

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  AccorHotels/ AirFrance

  Oct 2016 - Aug 2017

  Director of Lounge Operations Accor/ Air France Partnership,

  Oversaw the Accor/ Air France Lounge Partnership.• Developed Brand Standards and Service Values • Creating and implementing strategic initiatives for departments• Liaison between ACCOR Corp and Air France Corp. • Analyzing and improving Client Satisfaction and Operational Performance• Aided in the development of FFE and Design Standards for Concept• Coaching, mentoring, and process development of team members• Provided periodic reports to the senior leadership team• Recruited, trained, and supervised new F & B staff Show less

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  University of Central Florida – Rosen College of Hospitality Management

  Aug 2017 - Dec 2021

  PhD Graduate Student and Research Associate

  A full-time Ph.D. student and research associate focusing on consumer insights, hospitality real estate, branding, crisis management, and case study research

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  Florida Institute of Technology

  Aug 2023 - now

  Doctor of Business Administration

  Doctoral Graduate Student and Research Associate