Manolis Giannakakis

Experience

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  Grecotel S.A. Daskalantonakis Group

  Mar 2000 - Oct 2010

  Service Manager

  • Managed all aspects of food & beverage service operations in Killini, Greece - Olympia Riviera Thalasso and Mandola Rosa.• Facilitated hiring, training, motivation, supervision, evaluation, scheduling and termination of employees.• Upheld excellent customer service by stressing “the customer comes first” in all weekly employee meetings.• Liaised with Head Chef to discuss and develop menu.• Organized private functions including parties and weddings, etc.

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  Porto Platanias Resort & Spa

  Apr 2011 - Oct 2012

  Service Manager

  • Ensured the highest standards of food and beverage service including maintenance of Health & Safety and hygiene procedures.• Possessed in-depth knowledge on all menus.• Handled recruitment, training & development of restaurant staff. • Dealt with, addressed and resolved customer complaints. • Maximized all business opportunities to drive sales.• Communicated with kitchen staff to ensure efficient food service. • Liaised with Head Chef to discuss and develop menu.• Supervised client bookings & reservations.• Organized daily and weekly rotas of the entire Outlet’s staff.• Skilled in creating a great atmosphere & an inspirational host.• Setting goals for each outlet.• Measuring the success of each department.• Managing support staff.• Generating and presenting reports on departmental goals.• Motivating and encouraging employees. Show less

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  The Diplomatic Club

  Dec 2012 - Jan 2015

  Restaurants And Training Manager | Diplomatic Club of Ministry of Foreign Affairs

  • Set up introduction seminars for servers to increase sales..• Developing budgets and ensuring restaurants adheres to it.• Participating in developing policies and procedures.• Hiring, training, and terminate workers as needed.• Determine salary brackets.• Handling employee relations.• Maintaining employee records.• Managing and directing overall operations.• Setting goals for each outlet.• Measuring the success of each department.• Managing support staff.• Generating and presenting reports on departmental goals.• Motivating and encouraging employees.• Participating in lead generation and business development.• Ensuring high customer and client satisfaction.• Solicit customer feedback.• Ensuring inventory is stocked and consistently replenished.• Promoting company's mission and values. Show less

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  Royal Blue Resort & Spa

  Dec 2016 - Dec 2021

  Food and Beverage Manager | Troulis Royal Collection
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  Hilton Hotels & Resorts

  Dec 2021 - Jan 2023

  Food and Beverage Manager | The Royal Senses, Curio Collection by Hilton | Troulis Royal Collection
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  Ikones Suites & Nefeli Hotel

  Jan 2023 - now

  Operations Manager