Mark Thurber

Experience

• 

  First Data Corporation

  Apr 1991 - Apr 2020

  Director in 3 different areas within the Global Command Center. Director over server / distributed area, incident management area, and the mainframe / batch area. Manage a team of 7 direct reports responsible in fielding client calls regarding issues. Various manager roles within the global command center. To include hire, performance reviews, corrective action, and daily team operations. Monitor IBM mainframe computer, enter JES2 & JES3 commands, respond to system messages, perform weekly IPL's, monitor and restart batch processes using JCL. Monitor CA7 scheduling environment.

  • Director IT

    Apr 2007 - Apr 2020

  • Customer Contact Center Manager

    Apr 2005 - Apr 2007

  • Mainframe / Batch Operations Manager

    Apr 1997 - Apr 2005

  • Mainframe Operator

    Apr 1991 - Apr 1997
• 

  FNBO

  Apr 2020 - now

  Director of IT