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Téa Castrataro

Téa Castrataro

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location of Téa CastrataroMontreal, Quebec, Canada

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  • Timeline

  • About me

    Open to kitchen/housekeeping jobs

  • Education

    • St Pius X

      2023 -
      DEP Cooking and Related Culinary Arts, General

    • St.Thomas High School

      2010 - 2015
      GED

      Activities and Societies: International Baccalaureate Program

    • Dawson College

      2015 - 2017
      DEC Cinema and Communications 31 CRC

      Exploring the relationship between film/media and consumers. Understanding the historical context of media and how that changes how we produce and consume media in a contemporary setting. Became proficient with tools such as Adobe Premiere, Adobe Photoshop and Adobe Lightroom.

  • Experience

    • Walmart

      Dec 2015 - Jul 2018

      Led a team of over 20 co-workers, delegated tasks, identified problem areas in the store, changed floor plan according to specials, trained new associates, answered calls, mediated workplace disputes. Placed stock on shelves, frequently stepped in as a cashier, cleaned aisles, worked as a team, answered calls, directed and aided customers, became proficient with the technology and utilizing a scanner.

      • Department Manager

        Dec 2017 - Jul 2018

      • Customer Experience Specialist

        Dec 2015 - Dec 2017

    • DAVIDsTEA

      Jun 2018 - May 2019

      Opened and closed store, handled money and bank deposits, conducted daily meetings with staff to communicate daily sales targets and any changes in procedures, created strategies to increase sales and in-store traffic, provided feedback to associates, experience in merchandising. Provided customers with information regarding teas and/or the process involved, made cups of tea to go, became knowledgeable of the products and promotions in store, weekly merchandising, handled money, kept track of inventory.

      • Key Holder

        Sept 2018 - May 2019

      • Tea Guide

        Jun 2018 - Sept 2018

    • IKEA Group

      Apr 2019 - Apr 2021

      Receive customer calls, create replacement and/or reschedule orders, handle refunds and compensation, operate internal case-creation system “SAMS”, problem solve, search for the most cost effective solution, empathize with and de-escalate customers. Receive customer calls on behalf of the stores, transfer customers to appropriate departments, answer questions about our products and services, place online orders over the phone, tag calls appropriately to provide data for business analysts, empathize with and de-escalate customers.

      • Services Specialist

        Jan 2020 - Apr 2021

      • Resolution Generalist

        Oct 2019 - Jan 2020

      • Customer Service Generalist

        Apr 2019 - Oct 2019

    • Nanny Services

      Sept 2020 - Sept 2024
      Housekeeper

    • Léché Desserts

      Jul 2021 - Oct 2022
      Kitchen Staff

    • Algolux

      Oct 2022 - Jul 2023
      Data Annotator

    • Bâton Rouge | Grillhouse & Bar

      Nov 2023 - Dec 2023
      Prep Cook

    • Gastronomia Roberto

      Apr 2024 - Sept 2024
      Ice Cream Puller

    • Aramark

      Sept 2024 - now
      General Helper

  • Licenses & Certifications

    • Bloodborne Pathogens Infection Prevention and Control

      Progressive Mentorship
      Nov 2018

    • Attestation en hygiène et salubrité alimentaires

      Ministère de l'Agriculture, des Pêcheries et de l'Alimentation du Québec (MAPAQ)
      Dec 2023

    • Women and Gender Studies Certificate

      Dawson College
      May 2017