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Rudolph Augustus Wilson III

IT Support Assistant intern

249 followers

เยอรมนี

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Timeline
About me
💻 IT Support Specialist & Cloud Computing Enthusiast | AWS Cloud Technology Consultant (In Progress) | Problem Solver & Tech Innovator 🚀
Education
- Ternopil State 'Ivan Pul'uj' Technical University
  2017 - 2021
  Bachelor's degree Computer Science
- Mediadesign University of Applied Sciences
  2022 - 2024
  Master of Arts - MA Digital Leadership
- Coursera
  2025 - 2025
  Certificate AWS Cloud Technology Consultant Professional
  The AWS Cloud Technology Consultant certificate program consists of nine (9) courses, each designed to build expertise in cloud technologies, troubleshooting, and customer service. Upon completing each course, I will receive a Certificate of Completion for that specific module. By the end of the program, I will have a comprehensive understanding of AWS cloud infrastructure, customer support, and problem-solving strategies.Course Structure:The program is divided into seven… Show more The AWS Cloud Technology Consultant certificate program consists of nine (9) courses, each designed to build expertise in cloud technologies, troubleshooting, and customer service. Upon completing each course, I will receive a Certificate of Completion for that specific module. By the end of the program, I will have a comprehensive understanding of AWS cloud infrastructure, customer support, and problem-solving strategies.Course Structure:The program is divided into seven distinct courses, each focusing on different aspects of AWS cloud technologies and customer support practices.Each course within the program offers a certificate upon completion, allowing me to showcase incremental achievements as I progress through the program.In my license and certificate section you will see certificate that I have achieved and the skill set I have gain with those certificate Show less
Experience
- EchoGlobal
  Jun 2021 - Feb 2022
  IT Support Assistant intern
  1: Provided technical support to end-users by troubleshooting hardware and software issues, improving overall customer satisfaction.2: Assisted in the installation and configuration of computer systems, ensuring all machines were operational and up to company standards.3: Collaborated with IT team members to implement system upgrades and software installations, enhancing operational efficiency.4: Participated in regular training sessions to stay updated on the latest technologies and IT support methodologies.5 : Assisted in the setup and maintenance of office equipment, ensuring all tools and resources were readily available for staff. Show less
Licenses & Certifications
- Google Professional Workspace Administrator Professional Certificate
  Google
- Agile with Atlassian Jira
  Atlassian
  Jan 2025
  View certificate

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