Jamil Ahmed

Experience

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  Dawn Group of Newspapers Pakistan

  Nov 2006 - Jan 2007

  Telemarketing Officer

  University of the Punjab) Areas of Interest Category: Marketing, AdministrationJob Type: a- Managementb- ExecutiveJob Status: a- Full TimeI.T Skills FidelioOperaA + HardwareMS OfficeWindowsMajor Accomplishments Manager of Second Quarter 2015 at Oryx Rotana Hotel.Nominated as of Colleague the Year for 2012 at Oryx Rotana Hotel.Nominated as of Colleague the Year for 2013 at Oryx Rotana HotelColleague of the month in February 2013 at Oryx Rotana Hotel.Employee of the month in October 2012 at Oryx Rotana Hotel.Star of the Year For Front Office in 2012 at Oryx Rotana Hotel2nd Highest up seller in year 2012 at Oryx Rotana HotelReceived the training for “How to create emotional feelings in guests (CTME)”from Renaissance Consulting Ltd. Appreciations letter from General Manager of Islamabad Serena Hotel on the behalf of working in a month of December, 2007.Appreciation letter from the Director of Dyn Corp International.Appreciation letter from the Resident Manager of Islamabad Serena Hotel for highest ever sale.Honesty Award from the Resident Manager of Islamabad Serena Hotel in October 2008. Show less

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  Islamabad Serena Hotel

  Jan 2007 - Mar 2012

  Front Office Officer

  A member of the Leading Hotels of the World; Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes.Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.Performed all front office duties when necessary.Participated in formulating selling strategies and rate structures.Performed quality control audits and ensured hotel credit policies were enforced.

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  Oryx Rotana Hotel Doha, Qatar

  Mar 2012 - Oct 2018

  Front Desk Manager

  Create and produce reports as required.Coordinates schedules, payroll and expenses to meet or fall below budget.Participates in property initiatives, implementing the new campaigns and projects.Ensure that all accounting related transactions and cash handling procedures are in compliance.Conduct regular meetings with members of front office and communicate with team to address current initiatives, projects and long term projects.Pro actively identify potential guest issues.Coordination with other departments for daily activities.Perform associate evaluations, provide coaching and development.Monitor guest satisfaction processes, and respond to guest concerns and inquiries.Managing the stock, controlling the inventory by different inventory management tools.Providing ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. Show less

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  Jan Public School

  Dec 2018 - Feb 2022

  Assistant Manager Human Resources

  Managing the recruitment and selection process. Bridging management and employee relations by addressing demands, grievances or other issues. Develop and monitor overall HR strategies, systems,tactics and procedures across the organization. Nurture a positive working environment. Maintain pay plan and benefits program. Assess training needs to apply and monitor training programs. Ensure legal compliance throughout human resource management.

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  Accor

  Apr 2022 - Feb 2023

  Duty Manager

  Managing the recruitment and selection process. Onboarding of new joiners Managing the FFE & OSE Inventory process of Leased Properties Managing the Snagging process of Leased Properties Create and produce reports as required. Coordination with other departments for daily activities. Perform associate evaluations, and provide coaching and development.

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  Al Suhana Trading & Contracting

  Feb 2023 - Jul 2024

  Sr. Admin/HR Executive

  Provided comprehensive administrative support to the HR team,ensuring the smooth operation of daily activities.Ensured accurate and timely payroll processing for all employees.Developed and implemented a customized onboarding programthat reduced employee onboarding time by 30%Successfully onboarded 25 new joiners, ensuring they wereintegrated quickly and effectively into the team.Established and maintained a centralized employee informationsystem, ensuring data accuracy and accessibility.Conducted performance evaluations for associates, providingconstructive feedback and development opportunities.Implemented coaching programs that resulted in improvement inemployee performance.Managed complex meeting and event schedules for the HR team,ensuring smooth execution and on-time completion. Show less