PRASANNA DURAI

Experience

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  HOTEL PARTHAN, T

  May 2000 - Feb 2003

  ASST MANAGER(FOOD AND BEVERAGE)

  To manage the operation of the food and beverage department by developing and implementing strategies and services which meet the needs of owners, employees and guests. Indictors of Success: • Financial (GOP, food and beverage Revenue, Average Check, Labor Control)• Customer Satisfaction & loyalty goals (complaints per thousand, comment cards, annual quality review)• Achievement of employee satisfaction , and retention goals for departmentControl of quality, quantity and cost .supervision of over all industrial standards on hygiene Show less

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  AMARAVATHI ENTERPRICES (SHYAM GROUP)

  Feb 2003 - Aug 2005

  ASST MANAGER (FOOD AND BEVERAGE)

  Chain of restaurant: Kaarikkudi chettinad restaurant and Amaravathi Andhra specialty restaurant Significant highlightsMaintains standards of food and beverage quality and guest service quality. Achieves budgeted/forecasted revenues and expenses and maximizes profitability related to the food and beverage department. Contributes to the profitability.

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  MOHAMAD SATHAK COLLEGE OF ARTS AND SCIENCE

  Jul 2005 - Mar 2008

  LECTURER FOR F&B SERVICE AND PRODUCTION

  As Lecturer for food and beverage service,production and front office.training coordinator, member of sica.(south Indian culinary association)

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  HOTEL COORG INTERNATIONAL

  Apr 2008 - Apr 2010

  MANAGER (OPERATIONS )

  Overseeing the operations in all departments at the hotel, marketing and training of staff. Ensuring consistent delivery of service to guests Day-to-day direct interfacing with guestsTrouble-shooting where appropriate Raising standard of careHelp to grow guest loyalty/satisfaction Survey the property at least twice per day (once in the morning and once in the evening) to assure guests taken accommodation are comfortable and to monitor the overall appearance of the property. Supervises on-site staff, providing constant feedback through verbal and written communications, participates in quarter and annual performance reviews, sets priorities and goals, collects time sheets, and oversees work Ensuring staff training on par with international standards Ensuring staff discipline and morale high- Planning Material requirements for upcoming weekEvents and other non-core activities- Training and systems Lead and train top-staff to lead their subordinates better Create/Implement necessary systems to track performance- Marketing, Lead local marketing team.Direct daily activities and collect/send daily sales reports Show less

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  Heritage resort -Coorg

  Mar 2010 - Apr 2013

  Manager (operations)

  Heading the operations of resort.Significant highlights:Responsible for smooth running of resort operations.To ensure the smooth and efficient running of all Rooms Division areas within the hotel, i.e. Front office, Reservations, Concierge, Nights security, maintenance, cleanliness, customer liaison, quality and standards and reporting to General manager.Fallowing up daily activities and eventsSummarizing monthly events, Analysis of monthly and ongoing trends Ensure tracking is continuously done and standards are maintainedInterfacing and leading HODs, Conduct meetings and review of HOD activities on daily basis,Whether or not HODs are performing adequately, performing all necessary services for guests and managing staff properly. Noting and assisting HODs in solving problems. Temporary assistance will be daily ongoing activity.In operations ensuring consistent delivery of service to guests, day-to-day direct interfacing with guests.Trouble-shooting where appropriate, raising standard of care, help to grow guest loyalty/satisfactionSurvey the property at least twice per day (once in the morning and once in the evening) to assure guests taken accommodation are comfortable and to monitor the overall appearance of the property.Supervises on-site staff, providing constant feedback through verbal and written communications, participates in quarter and annual performance reviews, sets priorities and goals, collects time sheets, and oversees workEnsuring staff training on par with international standards, Ensuring staff discipline and morale high- PlanningMaterial requirements for upcoming weekEvents and other non-core activities- Training and systemsLead and train top-staff to lead their subordinates betterCreate/Implement necessary systems to track performanceAsk for recommendations Show less

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  Heritage Resort-Hampi

  Apr 2013 - Apr 2015

  Sr.Manager (operations)

  Senior Manager (project & operations) Heritage resort Hampi at Hosamalapanagudi,3* property near Hospet Bellary district Karnataka.Handling project, liaison with government office to get statutory approvals.Coordinating between Architect and civil contractor. Supervision of work process as per schedule agreed.Development of the property.Bringing in to operations .

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  Heritage resort hampi

  Apr 2015 - now

  • Area General Manager

    Mar 2017 - now

  • Resident Manager

    Apr 2015 - Apr 2017
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  Www.indoasia-hotels.com

  Apr 2017 - now

  Resort General Manager