Levente Csomos

Experience

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  Jabil

  Dec 2012 - Nov 2021

  I was a Major Incident Manager in the Major Incident Management team, responsible for driving the activities related to the Major Incident Management process associated with critical infrastructure services and systems.- Responsible for the management of Major Incidents ensuring a professional and consistent delivery of quality services to our customers.- Manage and drive the Major Incident from creation until closure, opening and lead the technical bridge and ensuring timely communication flow to all concerned stakeholders.- Act as a point of contact for coordinating with other internal and external teams and vendors to resolve the Major Incident.- Act as a point of escalation owning the escalations until the closure of the Major Incident.- Ensuring correct execution of the Major Incident Management process.- Effectively control the incident queue to ensure that all incidents are handled in a timely and efficient manner.- Take decisions on the best course of actions to ensure quick restoration of the impacted service(s).- Provide consistent, clear and timely information in the Major Incident.- Lead technical resources assigned to the Major Incident and provide necessary feedback to functional Managers where required- May perform other duties and responsibilities as assigned. Show less I was a Systems Engineer in the Global Response Team - it was a group of IT Professionals tasked with rapidly resolving any issue which cause production downtime or problems with business critical applications, in any of the 101 Jabil Sites worldwide. Main Areas:- Troubleshooting ANY IT issues causing revenue loss (Servers\Network\End-Points)- Server Administration and Server-Room Operations (Windows Server/Linux, VMware vSphere/Hyper-V, Active Directory)- Reacting to Security Incidents (Malware infections\security breaches) - Incident Management (coordinating cooperation between various groups and 3rd parties, communicating with Business and IT Managers)- Reacting to Monitoring Systems events (Nagios\SCOM), to pro-actively resolve potential issues - Providing Day One support during high risk deployments Show less

  • Problem Manager

    Jan 2020 - Nov 2021

  • Major Incident Manager

    May 2017 - Jan 2020

  • Systems Engineer

    Jun 2016 - Apr 2017

  • IT Support Specialist II

    Jan 2015 - Jun 2016

  • IT Support Specialist

    Dec 2012 - Dec 2014
• 

  Accenture

  Dec 2021 - Jan 2022

  Cloud Migration & Implementation Analyst

  * Contribute to ServiceNow Solution implementation, in projects, which could include such activities as: system configuration, development of custom features on client and server side, technical consulting, technical specifications preparation, testing support, rollout support and others.* Follow implementation standards and technical best practices.* Provide expertise on technical questions, related to ServiceNow platform.* Understand the business needs and the needs to standardize processes, and build this into the design and deliverables. Show less

• 

  Jabil

  Jan 2022 - now

  Managing a group of 10 people across 3 teams (Application Admins, Business Analysts and Developers) supporting Europe's biggest megasite.Supervising activities related to IT infrastructure, Server architecture, Application administration, Application development, Business systems, Cloud platform.

  • Information Technology Supervisor

    Nov 2022 - now

  • Information Technology Project Manager

    Jan 2022 - Nov 2022